Hotel Manager - Explora Sacred Valley

Description

Job Summary: Leads destination operations, traveler experience, community engagement, and territorial conservation. Key Highlights: 1. Lead the operational strategy and destination excellence. 2. Ensure traveler experience and positive impact on the territory. 3. Promote conservation and team development. We invite you to join the world’s leading exploration company! Apply for the Hotel Manager \- Explora Sacred Valley position; Urubamba \- Peru. We are an exploration company operating lodges and conservation reserves in remote areas of South America, with presence across 7 destinations in 4 countries: Chile, Argentina, Peru, and Bolivia. Our purpose is to invite travelers to explore each destination deeply connecting with nature, thereby awakening genuine interest in protecting these unique territories. Our commitment centers on 5 pillars guiding all our teams across destinations: Care for the journey; attention to travelers; pursuit of excellence; conservation for the future; and passion for exploration. Explore a world of possibilities and join our team! **Position Objective:** Lead destination operations, ensuring implementation of the operational strategy, traveler experience, engagement with local communities, and territorial conservation. **Key Responsibilities:** Lead the destination’s operational strategy across its 5 dimensions (people, customer, territory, assets, and performance) Strategically lead and coordinate full destination operations (administration, HR, and services) to deliver flawless service execution. Engage directly with travelers to ensure delivery of an exceptional experience and address service failures. Lead operational excellence to ensure compliance with all corporate standards. Lead, set goals for, and manage the performance of department heads’ team, promoting development and adherence to corporate policies. Oversee financial management, optimize expenses, and ensure annual budget compliance. Drive and lead local investment projects and continuous improvement initiatives. Supervise traveler experience, monitoring service quality and standards across all destination areas. Lead relationships with key stakeholders, positioning the company with local authorities and communities. Ensure compliance by overseeing occupational risk prevention management and regulatory adherence. Guarantee environmental and social commitment by promoting efficient resource use and ensuring operations generate positive impact on the territory and its heritage. Prepare and present periodic strategic reports and analyses to the Regional Manager. Application Requirements University degree in Business Administration or related field (mandatory). 5 years of leadership experience (preferably in hospitality and tourism industry) (mandatory). Knowledge of business administration and/or management control (mandatory). Advanced English proficiency (mandatory). Intermediate or advanced Excel skills (mandatory). Driver’s license Class A preferred. **Competencies:** Leadership and management of multidisciplinary teams; Ability to position the company with authorities and local communities; Strategic thinking and management control; Autonomy in decision-making. Sensitivity toward outdoor activities, sustainability, and conservation Explora is built by all of us! We value diversity, equity, and inclusion across our people and teams, where each individual contributes their best in performing their roles. We safeguard applicant information, focusing on a clear and transparent selection process—thereby offering opportunities to diverse individuals with the goal of cultivating an inclusive culture at every destination. We’re waiting for you! We craft in\-depth explorations as a journey to conservation in South America’s remotest corners, using our award\-winning lodges as bases to go deeper —into the remote, into nature, and into ourselves. \#GoDeeper. Certified B Corporation® Certified Carbon Neutral®