Lead Advisor - Cusco

Description

Job Summary: Pacífico Motors is seeking individuals passionate about customer service and sales to manage digital and in-person business opportunities, delivering personalized service and contributing to sales objectives. Key Highlights: 1. Efficient lead management and personalized customer service. 2. Continuous prospect follow-up and commercial coordination. 3. Experience in customer service, sales, or commercial management. Join Our Team! At Pacífico Motors, we seek individuals passionate about customer service and sales, with a service-oriented mindset and results-driven attitude, to manage business opportunities generated through our digital and in-person channels. **Job Objective** To efficiently manage leads generated through various acquisition channels by providing timely and personalized attention to potential customers, continuously following up on business opportunities, and contributing to the company’s sales targets. **Responsibilities** * Promptly contact assigned prospects via phone calls, WhatsApp, email, and other communication channels. * Provide clear and accurate information about vehicles, promotions, marketing campaigns, and company services. * Properly qualify and record lead information in established management systems. * Conduct continuous follow-up with prospects throughout the entire sales process. * Coordinate appointments and referrals with sales advisors and relevant departments. * Maintain up-to-date customer and prospect databases. * Meet management KPIs related to response time, follow-up frequency, and lead conversion rate. * Ensure customer interactions align with Pacífico Motors’ quality and service standards. * Prepare follow-up and performance reports as required. Requirements * Technical or university degree in Administration, Marketing, Communication Sciences, or related fields. * Minimum 1 year of experience in customer service, telemarketing, contact centers, sales, or commercial management. * Proficiency in computer tools and Microsoft Office at the user level. * CRM management experience (preferred). * Excellent verbal and written communication skills. * Strong organizational skills, ability to track and manage multiple clients simultaneously. * Customer-focused mindset and commitment to achieving goals. * Availability to work in Cusco. Benefits * Formal employment with all statutory benefits. * Remuneration: fixed salary + commissions. * Opportunities for professional development and growth. * Ongoing training. * Excellent working environment. * Employment with a solid, market-leading automotive company. * Corporate discounts and benefits within the Posben Group. We look forward to your application! Salary: Starting from S/.1,130.00 per month Work Location: On-site employment