Universal Advisor - Cusco

Description

Job Summary: This role involves comprehensive customer service, financial product commercialization, risk management, and administrative support within a dynamic banking environment. Key Highlights: 1. Offer and contract financial products such as cards, loans, and insurance. 2. Provide comprehensive customer service with a focus on quality and digital assistance. 3. Consistently perform cross-selling by offering complementary products. **Do you want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries where we serve over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Determined / Eventual Period Contract (Fixed Term) **What Are We Looking For?** **Responsibilities:** * Receive metal cash boxes; recount cash supplied from the vault before operations begin; and conduct daily cash reconciliation and cash counts at the end of the day. * Assist in filing office documentation and forwarding it to the central archive. * Receive cash and serve customers following the Bank’s procedures for operations such as deposits, withdrawals, check payments and services, transfers, account openings, foreign currency purchase/sale, and insurance sales, among others. * Perform appropriate customer identification for transaction payments. * Retain counterfeit bills detected during customer service operations. * Report any cash surplus (due to exceeding operational limits) or shortage to the Branch Deputy Manager. * Offer and contract financial products such as cards, installment loans, and other products defined in the product grid. * Maintain an updated customer database with high-quality information. * Plan and manage commercial activities in coordination with the Branch Manager and Deputy Manager to meet product and service objectives. * Leverage every opportunity at the counter or in the lobby to market products and prioritize updating customer data. * Consistently perform cross-selling by offering complementary products beyond the immediate transaction. * Gain maximum insight into customers and their needs, leveraging available tools. * Provide comprehensive customer service focused on quality, educating and assisting customers in using Digital and Alternative Channels. * Manage incidents or complaints responsibly, ensuring quality and prompt responses. * Identify dissatisfied customers and offer alternatives to ensure their continued relationship, considering value added. * Continuously monitor customer risk to plan and execute recovery actions. * Follow up on the PPG (Performance Planning Guide), adjusting objectives and activities as needed in coordination with the Branch Manager. * Actively attend and participate in meetings, reporting on relevant topics and the needs of customers within the segment. * Evaluate and analyze credit operations and escalate them to the appropriate levels for approval. * Open all types of accounts required by customers. * Inform, pre-qualify, and issue Credit and Debit Cards (within delegated authority). Also assign, cancel, or block debit and credit cards. * Carry out enrollment, maintenance, and cancellation of direct debits. * Ensure proper control of 'batch' transaction processes so none remain incomplete, such as card cancellations prior to settlement. * Update and properly archive customer documentation. * Sell Card Protection Insurance, Multi-Risk Insurance, and Customer Retirement Insurance. * Conduct targeted commercial actions and campaigns for non-personalized customer segments without assigned portfolios. * Receive, count, verify, enter, and report remittances jointly with the Branch Deputy Manager (dual control). * Participate in and conduct the branch’s accounting reconciliation with the Branch Deputy Manager. **Requirements:** * Students enrolled in technical programs (from the 5th semester onward) or university programs (from the 9th semester onward), graduates, Bachelor’s degree holders, or professionals with degrees in Economics, Accounting, Administration, Engineering, or related fields. * Minimum one year of experience in face-to-face sales. * Desirable experience handling cash in financial or banking institutions with direct customer interaction. * Strong service orientation, excellent customer service quality, negotiation skills, strong commercial focus, and ability to work effectively in teams. * Availability to work Monday through Friday from 08:30 am to 07:00 pm and Saturdays from 08:30 am to 01:00 pm. **Benefits:** **What Do We Offer You?** * Become part of a globally recognized bank with a solid reputation. * Full health insurance (EPS) and 100% Oncological Insurance for you, your spouse, and children. * Payroll employment with attractive benefits: performance-based bonuses, transportation allowance, meal vouchers. * Profit-sharing above the market average. * Continuous professional growth and development. * A free day on your birthday. * Ongoing training through BBVA Campus. * Access to corporate discounts and agreements. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and other factors. We cultivate a collaborative and inclusive work environment that allows each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind realizing our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for the position in that country. In the event you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, provided that if, for any reason (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to performing the position in that country are not met, unfortunately you will be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the respective country, please indicate this when applying for the position.