We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 collaborators across Latin America, the United States, and Europe. Position Description We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 collaborators across Latin America, the United States, and Europe. We invite you to join our team in the role of: HELP DESK OPERATOR Requirements: \- Graduate or university student in Systems Engineering or related field \- Knowledge of Windows desktop (W7, W8.1, W10), Office, Office 365, Microsoft365, and Level I networking. \- 1 year of experience in help desks, service desks, technical support with ticketing systems Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Maintain operational support service during scheduled hours for incidents reported by users of systems included within the service scope. \- Handle application incidents from the Help Desk. \- Record all incidents that occur during the work shift. \- Continuously follow up on pending tickets and ensure they are properly closed. \- Share with team members the knowledge acquired through training provided by HITSS personnel. \- Register service requests in the Help Desk tool. \- Verify that each request contains the minimum required information to be processed. Schedule: Mon-Sun (1 rotating rest day) Full-time mode: 8 hours per day (rotating shifts) Benefits: Be part of the América Móvil group. Official payroll salary from day one. Corporate EPS (optional). Corporate agreements. "Global Hitss maintains an inclusive hiring policy and encourages anyone to participate in the selection process." We invite you to visit our website Job type: Full-time Salary: S/.1,300.00 - S/.1,600.00 per month Work location: On-site position