We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 collaborators across Latin America, the United States, and Europe. Position Description We are a Digital Solutions and IT Services company with 30 years of experience in the market. We have more than 8,000 collaborators across Latin America, the United States, and Europe. We invite you to join our team in the role of: HELP DESK OPERATOR Requirements: \- Graduate of a technical or university program in Systems Engineering or related fields \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft365, and Level I networking. \- 1 year of experience in help desks, service desks, technical support with tickets Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Maintain operational support for reported incidents during agreed working hours for systems included within the service scope. \- Handle application incidents from the Help Desk. \- Record all incidents occurring during the work shift. \- Continuously follow up on pending tickets and ensure they are properly closed. \- Share with team members the knowledge acquired through training received from HITSS personnel. \- Register service requests in the Help Desk tool. \- Verify that the request contains the minimum required information to be processed. Schedule: Mon\-Sun (1 rotating rest day) Full-time modality: 8 hours per day (rotating shifts) Benefits: Belong to the América Móvil group. Formal salary from day one. Corporate EPS (optional). Corporate agreements. “Global Hitss maintains an inclusive hiring policy and invites anyone to participate in the selection process.” We invite you to visit our website Job type: Full-time Salary: S/.1,300\.00 \- S/.1,600\.00 per month Work location: On-site job