Guadalupe Architecture Job Listings

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B2B Corporate KAM Digital

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you! We are champions of positive transformation. We believe in innovation, adaptation, and prioritizing our customers at the core of all our actions. Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas. This is your opportunity, come and be part of Sangre Tigo! **Apply right now!** B2B Corporate KAM Digital **Are you passionate about technology and strategic business relationships?** This opportunity is for you! At **Tigo El Salvador**, we are looking for our next **B2B Corporate KAM Digital**: a person with a consultative vision, strategic focus, and experience in high-value digital solutions such as Cloud, Cybersecurity, UCaaS, and SD\-WAN. **Main Purpose:** Lead the comprehensive management of key B2B accounts, driving consultative sales of high-value digital solutions (such as Cloud, Cybersecurity, UCaaS, and SD\-WAN), as well as renewal and growth of Core products (voice, data, internet, mobile, M2M). The role covers the entire commercial cycle—from prospecting to implementation—and acts as a strategic partner to the client, aligning technological evolution with their business objectives. In addition to generating new revenue, this role is key in retaining current revenue and coordinating with internal teams to ensure a high-value customer experience. **Responsibilities:** **Comprehensive Commercial Management (Core \+ Digital)** * Proactively identify digital transformation needs in existing or potential clients. * Prepare, present, and negotiate high-value consultative proposals for solutions such as Cloud, Cybersecurity, SD\-WAN, and UCaaS. * Lead the commercial closing process independently or jointly with digital specialists (Pre-Sales, DSM, Architecture). * Actively participate in demand generation campaigns, digital activation, or consultative positioning with strategic clients. **Driving Digital Solutions** * Follow up on tickets escalated by clients to NOC, SOC, DOC for resolution. * Monitor and resolve support provided by suppliers to TIGO client solutions. * Provide timely and appropriate communication in response to requests for technical support or accompaniment regarding active TIGO client services. * Validate and manage any customer-requested configuration changes, ensuring they fall within solution scope. * Review customer retention cases due to objections related to failures or service issues. * Ensure all cases are processed within established timeframes, complying with SLA resolution requirements. **Multidisciplinary Coordination and Team Collaboration** * Actively integrate into local and regional commercial teams, contributing to the design and execution of integrated sales strategies. * Coordinate efforts with pre-sales, solution architecture, operations, activations, and customer service to ensure a seamless and high-standard experience. * Align internal efforts to guarantee correct implementation, activation, support, and post-sale satisfaction. **Sales Pipeline and Proposal Management** * Rigorously register, update, and manage the opportunity pipeline in CRM for both Core and digital products. * Participate in the development, coordination, and delivery of technical and commercial proposals (RFPs) in local or regional processes. * Ensure proposals reflect the technical, economic, and strategic value of the offered solutions. * Continuously follow up on each opportunity until closure, identifying bottlenecks and accelerators in the sales process. **Requirements:** * Graduated engineer in Telecommunications, Computer Systems, Cybersecurity, or related fields. * Solid knowledge in structuring, selecting, and managing corporate clients, with the ability to build long-term relationships and generate commercial value. * Certifications: CCNA/CCNP Security, Azure/AWS Cloud, CISSP, ITIL, COSO. * Minimum of 4 years of experience in implementation or problem-solving roles. * Strong analytical skills. * Negotiation and effective communication skills. \#TigoElSalvador Our people are the soul of Tigo El Salvador. We employ more than 4,500 people directly and indirectly, which makes us proud of being a responsible company that contributes to the economic growth of the country. More than job opportunities, at Tigo we create professional development networks where our employees have no barriers to reach their full potential. Our Sangre Tigo culture is lived in every corner of our work centers, pushing us to be the best. Sangre Tigo moves us to work together with a purpose, to be innovative, agile and disciplined, to guide our actions by our integrity, to place our clients at the center of everything we do, to be engines of positive change, being always proud of our history. We promote the digital lifestyle and take full advantage of technology to facilitate the day\-to\-day life of our clients. Throughout the years, we have been acknowledged as one of the top workplaces in El Salvador and Central America. At Tigo, we are not just a great workplace; we are a community of amazing people to work with. We welcome you to join our team! Apply Now! *Millicom \| Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.*

MPMP+26 Tolón, Peru

Negotiable Salary