Job Summary: We are seeking a Level 2 Technical Support Technician to manage a client’s site in the telecommunications sector, delivering agile and service-oriented micro-IT support. Key Highlights: 1. Professional development in the telecommunications sector 2. On-site technical support in Windows and Microsoft environments 3. Ticket management and incident resolution A **national technology company** is seeking a **Level 2 Technical Support Technician** to provide on-site support for a **telecommunications company**, located in **San Isidro – Lima**. The position aims to manage the client’s site and deliver micro-IT support, ensuring agile, organized, and service-oriented assistance. **Requirements** * Minimum **2 years of experience in on-site technical support**. * **Technical or university graduate** in **Systems, Computing, Networks, and/or related fields**. * Proficiency in **Windows environments** and **Microsoft tools**. * Experience managing tickets using **JIRA**. * Availability for **on-site work**: Monday to Friday, **9:00 a.m. to 6:00 p.m.** Saturdays, **9:00 a.m. to 1:00 p.m.** * Strong communication, organizational, and service-oriented skills. **Responsibilities** * Provide on-site technical support in **Windows** environments and the **Microsoft** platform. * Address micro-IT support incidents and user requests. * Provide support for **Office 365**. * Register, track, and close tickets in **JIRA**. * Comply with operational procedures and service performance indicators. * Manage equipment assignment, control, and return (inventory). * Handle user interactions and escalate incidents as appropriate. * Coordinate with vendors and third parties for incident resolution. **Conditions** * **MYPE payroll**, including: 15 annual vacation days. **ESSALUD** health insurance. * **Corporate equipment** for job functions (laptop and mobile phone). * On-site work in **Santiago de Surco**. * Opportunity to grow within a corporate environment in the telecommunications sector. Job Type: Full-time Salary: S/.1,600.00 – S/.1,800.00 per month Workplace: On-site employment