- Provide customer support for the implementation, configuration, and use of IT solutions; - Resolve technical incidents and escalate complex issues as necessary; - Document, analyze, and track customer requests; - Ensure compliance with SLAs (Service Level Agreements); - Monitor solution performance and identify optimization opportunities; - Collaborate with pre-sales, development, and sales teams to enhance customer experience; - Onboard customers and maintain ongoing communication; - Train customers on proper use of IT solutions; Employment type: Full-time Salary: Starting from S/.1,130.00 per month Work location: On-site employment