Level 1 Technical Support - Pisco

Description

Job Summary: We are seeking a Help Desk Operator to provide technical support to users, manage incidents, and ensure the proper functioning of systems. Key Responsibilities: 1. Technical support for software and application users 2. Incident management and ticket tracking 3. Registration and verification of service requests We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. Job Description We are a Digital Solutions and IT Services company with 30 years of market experience. We have over 8,000 employees across Latin America, the United States, and Europe. We invite you to join our team as a HELP DESK OPERATOR. Requirements: \- Technical degree or university bachelor's degree in Systems Engineering or related field \- Knowledge of Windows desktop (W7, W8\.1, W10\), Office, Office 365, Microsoft 365, and Level I networking. \- 2 years of experience in help desks, service desks, or technical support involving ticketing systems Responsibilities: \- Provide technical support to users regarding base software, office software, and applications. \- Maintain operational status of incident support services during scheduled hours for systems covered under the service scope. \- Handle application-related incidents from the Help Desk. \- Record all incidents occurring during the assigned shift. \- Continuously monitor pending tickets and ensure their proper closure. \- Share knowledge gained from training sessions conducted by HITSS personnel with team members. \- Register service requests in the Help Desk tool. \- Verify that each request contains the minimum required information for processing Schedule: Monday to Sunday (1 rotating day off) Full-time mode: 8 hours per day (rotating shifts between 7 AM and 9 PM; earliest start time is 7 AM, latest end time is 9 PM) Benefits: Join the América Móvil Group. 100% payroll salary from day one. Corporate EPS (optional). Corporate agreements. Interested candidates should send their CV along with preferred work modality and salary expectations. "Global Hitss maintains an inclusive hiring policy and therefore invites all individuals to participate in the referenced selection process." We invite you to visit our website. Employment Type: Full-time Salary: S/.1,300\.00 \- S/.1,600\.00 per month Application Question(s): * What are your salary expectations? * Do you agree with the required on-site presence and scheduled working hours? * What is your DNI number? * Are you a technical graduate or university bachelor's degree holder? * Do you have 2 years of experience in service desk, technical support, or help desk roles following completion of your technical or university bachelor's degree? Work Location: On-site employment