Description
Job Summary:
IT Support Technician responsible for providing timely technical support and ensuring operational continuity of equipment and systems in high-demand environments.
Key Highlights:
1. Comprehensive on-site and office technical support
2. Preventive and corrective maintenance of computer equipment
3. Operational continuity support in demanding environments
A leading agro-industrial company is seeking an IT Support Technician to provide timely technical support and ensure operational continuity of equipment and systems across plant and office environments, under high-demand and operationally intensive conditions.
Main Responsibilities:
\- Provide technical support (helpdesk) to plant and office users.
\- Perform preventive and corrective maintenance on computer equipment (PCs, laptops, and peripherals).
\- Configure and install authorized operating systems and software.
\- Address basic connectivity incidents (wired network, WiFi, network ports).
\- Configure local and network printers, resolving operational failures.
\- Provide support and maintenance for video surveillance systems (CCTV).
\- Log reported incidents and support actions for tracking and control.
\- Assist with technology equipment inventories.
\- Provide technical support during operational campaigns or events as required.
Requirements:
\- Technical diploma, graduate, or bachelor's degree in Systems, Computing, Informatics, Networking, or related fields.
\- Minimum 1 year of experience in technical support or helpdesk roles.
\- Knowledge of hardware, Windows operating systems, and basic networking.
\- Experience configuring printers and supporting end users.
\- CCTV knowledge (desirable).
\- Ability to work under pressure and handle multiple incidents simultaneously.
\- Availability for demanding shifts during operational campaigns and urgent technical response.
Competencies:
Responsibility and ethics
Teamwork
Effective communication
Problem-solving ability
Organization
Work Location: Guadalupe \- Ica
Employment Type: Full-time
Application Questions:
* In which district or area of Ica do you currently reside?
* Do you have experience in technical support (helpdesk)? (Yes/No). Please elaborate.
* Do you have experience working in plant, field, or operational environments? (Yes/No). Please elaborate.
* Are you interested in developing your career and building a professional path in the IT area, taking on operational challenges and working under pressure? (Yes/No). Please elaborate.
* Do you agree to a salary of S/ 1500 under the general labor regime? (Yes/No)
Work Location: On-site employment