Help Desk Analyst L2

Description

Job Summary: You will provide first-level technical support to end users, resolve hardware and software issues, and collaborate with IT teams. Key Highlights: 1. First-level technical support to end users 2. Hardware and software troubleshooting 3. Collaboration with IT teams and user training Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what they love and co\-creating a better future. **Responsibilities and Duties** Responsibilities: * Provide first-level technical support to end users via phone, email, or in person. * Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices. * Assist with system updates and installations, including software updates and patches. * Document and track all support requests and resolutions in the ticketing system. * Escalate complex issues to appropriate IT teams or vendors for further investigation and resolution. * Collaborate with other IT teams to ensure timely and effective problem resolution. * Provide training and guidance to end users on basic technical topics and best practices. * Stay current with emerging technology trends and advancements to deliver up-to-date support to end users. * Participate in on-call rotation to provide after-hours support as needed. **Requirements and Qualifications** Requirements: * Minimum of 6 months to 1 year of experience in a help desk or technical support role. * Strong knowledge of Windows operating systems and Microsoft Office Suite. * Familiarity with hardware troubleshooting and fundamental networking concepts. * Excellent analytical and problem-solving skills. * Strong communication and customer service skills. * Ability to work independently and prioritize tasks in a fast-paced environment. Looking for a place where your ideas shine? With over 38 years of experience and a global presence, Stefanini transforms tomorrow — together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive thinker, committed to continuous learning, and innovation is in your DNA, then we’re the right fit for you. Come and build a better future — together!