Job Summary: Responsible for guest service, reservation management, internal coordination, and front desk administrative tasks, including rotating shifts. Key Responsibilities: 1. Comprehensive guest service and guest management. 2. Key coordination with hotel departments. 3. Administrative and accounting management of the front desk. * In-person and telephone guest service. * Management of check-in, check-out, and reservations. * Data entry into the hotel property management system (PMS). * Coordination with housekeeping, maintenance, and other departments. * Handling of collections, billing, and daily cash reconciliation. * Settlements. * Document review. * Resolution of inquiries and escalation of complaints. * Organization and supervision of the night shift front desk area and lobby. * Preparation of shift incident reports. * Coverage of absences across all three shifts. Requirements Studies in tourism and hospitality and/or related fields. Intermediate English proficiency. Prior experience in similar positions. Employment Type: Full-time Salary: Starting from S/.1,200.00 per month Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
