Position Summary: We are seeking an empathetic and organized Customer Service Coordinator to serve as a key liaison between clients and our team, managing client service, appointments, case follow-ups, and collections. Key Highlights: 1. Key role in coordinating between clients and specialists 2. Empathetic customer service and orderly process management 3. Working in a human-centered, organized, and purpose-driven environment **We’re looking for our next Customer Service Coordinator!** We seek an empathetic, organized, and responsible individual who enjoys streamlining processes, supporting clients, and following up on both their service experience and administrative commitments. ► **What will be your purpose in this role?** **You will serve as a key liaison among our clients, specialist team, and daily operations. You will be responsible for customer service, appointment coordination, case follow-up, and empathetic, respectful collections management**, ensuring the entire process flows smoothly and transparently. ♦ **What will you do day-to-day?** * Serve clients in person, by phone, and via WhatsApp. * Coordinate, confirm, and follow up on appointments. * Support clients throughout their entire journey. * Manage payment follow-up and collections with clear, empathetic communication. * Support the service team and maintain organized, up-to-date information. ♦ **Requirements:** * Customer service experience (minimum 1 year) * Basic Excel and Google Drive proficiency * Strong communication skills and empathy * Organizational and responsible mindset * Proficiency in WhatsApp Business and Zoom (preferred) * Availability for in-person work ✔ **Work Modality:** In-person ✔ **Location:** Surco – San Isidro ✔ **Contract Type:** Independent contractor (receipts for services rendered) ► **Schedule:** Monday to Friday, 11:00 a.m. to 8:30 p.m. If you are motivated to work in a human-centered, organized, and purpose-driven environment—and believe you can enhance our clients’ experience—we would love to meet you. Employment Type: Full-time Salary: S/.1,600.00 – S/.2,000.00 per month Work Location: On-site employment