Customer Service

Description

Job Summary: We are seeking qualified personnel for Customer Service, responsible for providing information and support regarding services, reviewing documentation, and entering data into the system. Key Highlights: 1. Opportunities for growth and professional development 2. Pleasant work environment 3. Nationally recognized company A leading freight transportation company is seeking the most qualified candidates who wish to join a nationally recognized organization offering opportunities for growth and professional development to fill the position of CUSTOMER SERVICE \- CERRO JULI. **Requirements:** \- Technical or Bachelor's degree in Administration, Industrial Engineering, or related fields. \- Intermediate-level proficiency in PC usage and the Windows operating system. \- Minimum of 1 year of work experience (6 months in customer service). **Benefits:** \- Market-competitive salary. \- Formal payroll enrollment from day one. \- Full statutory benefits (CTS, bonuses, health insurance, family allowance, etc.). \- Pleasant work environment **Responsibilities:** 1\. Provide customers with information and support regarding offered services, shipping branches, branch destination points, and collection locations for goods. 2\. Carefully review supporting documents for goods, including: National Identity Document (DNI), carrier’s waybill, payment receipts, safety sheets, original forest transport waybill, and other documents required by SUTRAN and SERFOR. 3\. Review documents such as: National Identity Document (DNI), notarized power of attorney (if required) when the customer collects their goods. 4\. Verify sender information for completion of the carrier’s waybill. 5\. Verify recipient information for delivery of goods. 6\. Accurately register and verify requested data in the system for issuing carrier’s waybills, ensuring high-quality information for both internal and external customers. 7\. Ensure that carrier’s waybills contain all required fields duly completed. 8\. Verify whether sender and recipient data correspond to natural or legal persons for correct completion of the carrier’s waybill. 9\. Deliver the carrier’s waybill and other documents to cashier service if the customer makes payment at the origin or destination point. 10\. Maintain close communication and coordination with the shipping payroll officer to report and receive updates on any incidents that may arise. Arequipa Expreso Marvisur E.I.R.L. maintains an inclusive hiring policy; therefore, in accordance with Law No. 29973, the General Law for Persons with Disabilities, this recruitment is open to all. Salary: S/.1,300\.00 per month Application Question(s): * Please provide your current phone number. * Are you available to start immediately? * Briefly describe your customer service experience. Work Location: On-site employment