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Academic Advisor and Customer Support

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: We are seeking a responsible and organized Academic Management Assistant to provide agile and solution-oriented support to students throughout their training process. Key Responsibilities: 1. Close and solution-oriented support for students 2. Comprehensive management of the student's training process 3. Coordination and follow-up of academic activities ACADEMIC MANAGEMENT ASSISTANT IMB Institute is looking for a responsible and organized individual to deliver close, agile, and solution-oriented support to our students throughout their entire training process—from enrollment through program completion and certification. Manage incidents, conduct student follow-ups, and ensure every request receives a timely response and follow-up. **Main Responsibilities:** **⁠ ⁠**Opening, monitoring, and closing learning sessions on virtual platforms. ⁠ ⁠Providing guidance during enrollment, access, and participation in training programs. ⁠ ⁠Handling student inquiries and requests via WhatsApp, email, and internal channels. ⁠ ⁠Following up on academic and administrative incidents. ⁠ ⁠Identifying critical situations and prioritizing them according to urgency level. Working Hours: Part-Time Monday to Friday: 5:30 p.m. – 9:30 p.m. Saturday: 9:00 a.m. – 1:00 p.m. Candidate Profile: We seek professionals, technicians, recent graduates, or final-year students in: **⁠ ⁠**Administration, Communications, Psychology, Education, Marketing, Human Resources, and other fields related to service and people management. Desired Experience ⁠ ⁠Customer support, education or educational services, universities or institutes, student management, user support or guidance. Application Send your CV to \+51 967 041 662 with the application message for Academic Management Assistant position. Work Location: On-site employment

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Posted by

María García

Indeed · HR

Location

María García

Indeed · HR

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