Job Summary: We are seeking professionals for customer service and operational management, with a focus on digitalization, migration, and advisory support for the use of digital channels, driving digital product sales and continuous improvement. Key Highlights: 1. Customer service and operational management 2. Focus on digitalization and operational migration 3. Advisory services on digital channels and product sales **Want to develop your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles, including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Permanent (Indefinite) **What are we looking for?** * Providing customer service and performing operational tasks related to digitalization and migration. * Identifying migratable operations (e.g., transfers, credit card payments, deposits, withdrawals, etc.). * Managing the full lifecycle and evolution of one’s own portfolio and that of one’s team (including analysis, recovery activity management, etc.), both in terms of volume and profitability, as this is one’s responsibility. * Assisting customers with inquiries and complaints within one’s functional scope. * Serving customers for operations such as: credits/debits, subscriptions/redemptions, bill payments, cancellations, balance inquiries, transaction history, foreign exchange purchases/sales, and customer-to-customer transfers. * Identifying monetary migratable operations (e.g., deposits, withdrawals, loan/credit card payments, etc.) and non-monetary migratable operations (e.g., PIN changes, balance inquiries, campaigns, etc.). * Educating and advising customers on the use of Digital Channels, ATMs, and Agents. * Identifying customer incidents in Digital Channels and executing basic discard protocols or escalating them through the appropriate channels. * Assisting both customers and non-customers with inquiry resolution within one’s functional scope. * Demonstrating empathy and consistently delivering high-quality service, incorporating various operational and customer service protocols. * Verifying that the digital podium is functioning correctly in their branch; otherwise, reporting it for proper intervention and resolution. * Encouraging customers visiting the branch to use the digital queuing system. * Acting as ambassadors of the BBVA app among other colleagues in the assigned branch. * Achieving digital product sales targets for customers visiting the branch. 10\. Complying with BBVA’s operational and regulatory controls. * Performing other duties assigned by the team leader and promoting continuous improvement of the role. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and motivates us to keep moving forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and other factors. We foster a collaborative and inclusive work environment that allows each person to bring forth their best self. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind realizing our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as comply with any other requirements mandated by local labor and immigration regulations or applicable professional regulations for this position in that country. In case you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, under the understanding that if, for any reason (i.) the relevant visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to the performance of this position in that country are not met, you will unfortunately be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate this when applying for the position.
María García
Indeed · HR
María García
Indeed · HR
