Receptionist - Customer Service

Description

Job Summary: We are seeking a dynamic and proactive Receptionist with a strong service orientation to ensure an exceptional guest experience from arrival to departure. Key Highlights: 1. Be part of the hotel's Reception team 2. First point of contact to ensure an exceptional guest experience 3. Provide tourist information and assistance to guests At Hotel Posada San Agustín, located in the Cercado district of Arequipa, we seek a dynamic, proactive individual with outstanding service orientation to join our Reception team. You will be the first point of contact for our guests, ensuring their experience—from arrival to departure—is exceptional. Key Responsibilities: * Efficiently handle check-in and check-out procedures. * Manage direct reservations and respond to inquiries through various channels (telephone, email). * Provide tourist information and assistance to guests regarding the city of Arequipa. * Coordinate with Housekeeping and Maintenance departments to ensure room availability. * Billing and petty cash management. Requirements: * Technical or university studies in Hospitality and Tourism, Administration, or related fields. * Intermediate level of English, essential for serving international guests. * C/S Prior experience in similar positions (minimum 6 months to 1 year). * Proficiency in hotel property management systems (PMS) and/or Office tools. * Excellent communication skills, empathy, and problem-solving ability. * Availability to work rotating shifts. What We Offer: * Formal employment with all statutory benefits. * Excellent working environment. How to Apply: If you meet the profile and wish to grow with us, please send your updated CV to Monasterio@hotelessanagustin.com.pe or apply directly through this posting. We look forward to meeting you soon! Employment Type: Full-time Salary: Starting from S/.1,300.00 per month Work Location: On-site employment