Fixed Services Supervisor

Description

Job Summary: We are seeking a call center campaign leader with experience in telecommunications, expertise in products, validation and classification processes, and KPI monitoring. Key Highlights: 1. Lead call center campaigns in telecommunications and Claro fixed/home services. 2. Expert in products, validation processes, and classification. 3. KPI monitoring: conversion rate, quality, and productivity. Minimum 1 year of experience leading campaigns in call centers, telecommunications, and Claro fixed/home services. Essential knowledge of telecommunications campaigns; expert in products, validation and classification processes. Intermediate level in Microsoft Excel and Microsoft Word. KPI monitoring: conversion rate, quality, and productivity Main Responsibilities: Daily and monthly target monitoring, productivity analysis, process validation, quality audits, report preparation.-Requirements- Minimum Education: Technical 1 year of experience Knowledge: Communication, Negotiation, Analytical Thinking, Conflict Resolution, Results Orientation People with Disabilities: Yes Keywords: resident, supervisor, assistant manager, responsible person, coordinator, manager, team leader