With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories! Key Responsibilities:* Know and apply VFM Collections Department policies. * Weekly review via email of new accounts assigned for management. * Conduct direct non-judicial collections at delinquent customers' residences, gathering evidence of collection efforts. * Receive accounts with over 21 days of delay, using established formats. * Negotiate with customers to achieve effective collection of these accounts, supporting the process with the corresponding follow-up format. (Google link) * Upload to VFM Campus the checklists for account handovers from GS. * Follow up on agreements made with customers. * Use weekly agenda, reviewed by the Collections Supervisor. * Ensure all assigned accounts have their file in VFM Campus. * Print the digital file located in VFM Campus to have all customer information (INE, PROOF OF ADDRESS, COLLECTION TICKETS, PAYMENT CONTROL, REFERENCE). * Store signed customer agreements in a folder for follow-up. * Conduct the arrears committee meeting at least twice a month, generating agreements among GS, JS, and Collector for subsequent tracking. * Optimize resources provided as advances or judicial expenses. * Perform proper reconciliation of requested advances upon completion of travel. * Proper handling of cash receipts (if receiving cash, deposit to corresponding accounts within stipulated timeframes according to Policies). * Perform judicial collection when all non-judicial avenues with customers have been exhausted. * Request promissory notes to be sued, prepare initial complaint documents, and submit them to court. * Report the calendar of appointments, proceedings, or seizures scheduled during the month. * Coordinate seizures involving asset custody, generating the corresponding inventory. * Create the judicial file for all cases under litigation, and update their legal status monthly in the designated format. * Upload to VFM Campus the uncollectible determination report for written-off accounts. * Generate an uncollectible determination when all collection avenues have been exhausted. * Recover written-off accounts that are under agreement, conducting actions via Google link and sending deposit slips to AC for accounting purposes. * Conduct joint Collection operations with branch offices as a strategy when necessary. * Follow additional instructions from the direct supervisor, the Collections Supervisor. * Commitment to Mission, Vision, and Organizational Values in accordance with VFM Regulations and Policies. * Maintain close communication with branch personnel. * Participate in emergency training programs, drills, and in locations where adverse events, disasters, emergencies, or incidents occur. Applicant Types Accepted: Local Applicants Only