**Required Profile** * Higher education degree in Administration or related fields. * Minimum 1 year of experience as a Customer Service Supervisor. * Solid knowledge of customer service and support. * Proficiency in billing systems. * Leadership, communication, and teamwork skills. **Main Responsibilities** * Monitor and evaluate team performance, providing feedback and continuous training to improve service quality. * Track departmental management indicators, ensuring achievement of established objectives. * Address suggestions, inquiries, and questions from supervised staff. * Set team goals and verify proper execution of processes. * Meet measurement requirements for objectives, indicators, and organizational goals related to customers. * Prepare performance reports for personnel management. * Follow up on customer inquiries and complaints, reporting to the immediate supervisor and proposing improvement actions. Location: La Esperanza Schedule: Rotating shifts Work Mode: Rotation between both locations Position Type: Full-time Experience: * Customer service: 1 year (Desired) Workplace: On-site employment