Join our team! The future is built with talent. And at Indra Group, we’re looking for yours. We are seeking a JUNIOR QUALITY MANAGER with experience in this position. Requirements: * Technical or engineering degree in the field of information technology. * Experience in service centers and projects. * Desired knowledge of ITIL Foundations. * Knowledge of IT service management. * Proficiency with service desk tools. * Strong problem-solving skills and ability to handle conflict situations. Responsibilities: * Operational calibrations to align evaluation criteria with operations. * Improvement and control of ticket logging. * Ensuring 100% reliability of ticket records. * Process control for Incident Management, Request Management, Access Management, Asset Management, and other acquired processes. * Quality audits for contracted processes. What do we offer? · 100% covered EPS health insurance · Mandatory Life Insurance · Certification Program · Well-being services (psychologist, nutritionist) · Corporate discounts · Access to continuous learning platform (Udemy) · Collaborative culture and real growth opportunities · Large-scale technology projects with leading clients Employment type: Full-time Salary: S/.1,500.00 per month Work location: Remote