On-site Support Analyst – Junín Region

Description

Job Summary: We are seeking an On-site Support Analyst to provide advanced technical support, manage incidents, configure hardware/software, and perform preventive/corrective maintenance. Key Highlights: 1. Advanced support for incidents and end-user requests. 2. Installation, configuration, and maintenance of hardware and software. 3. Escalation of incidents and documentation of solutions. Join our team! The future is built with talent. At Indra Group, we’re looking for yours. We are seeking an **On-site Support Analyst** with experience in this role. **Requirements:** * Technical degree in computing and informatics, or Bachelor’s degree in Systems Engineering and Informatics, or related fields. * Teamwork skills and results-oriented mindset. * Experience working under a 7x7 shift schedule. **Responsibilities:** * Provide on-site support for high-complexity incidents or requests at the end-user location or affected service site. * Escalate incidents and requests to third-level support and/or external vendors. * Support installation and configuration of hardware and software. * Provide second-level support aligned with ITIL best practices. * Receive escalated cases from first-level support. * Record implemented solutions in the service desk system. * Document and train stakeholders on deployed solutions for publication in the knowledge management database. * Perform preventive and corrective maintenance on computer equipment. * Execute defined activities on microcomputer equipment during scheduled plant shutdowns. * Replace peripheral components of computer equipment in coordination with the Asset Manager. * Provide support for all platforms in coordination with the Service Desk. * Prepare technical reports for faulty equipment. **What We Offer:** * 100% covered EPS health insurance. * Mandatory Life Insurance. * Certification Program. * Well-being services (psychologist, nutritionist). * Corporate discounts. * Access to continuous learning platform (Udemy). * Collaborative culture and real growth opportunities. * Large-scale technology projects with leading clients. Application Question(s): * Where are you currently based? * Are you available to work under a 7x7 shift schedule? * How many years of experience do you have providing incident and request support? * What is your gross salary expectation in Peruvian soles? Work Location: On-site employment