Virtual Front Office remote

Description

Summary: We are seeking a highly organized and customer-focused Virtual Front Office Representative to manage patient communications, scheduling, and support daily front-desk operations remotely. Highlights: 1. Fully remote position 2. Supportive team environment 3. Long-term growth opportunities About the Role We are seeking a highly organized and customer\-focused Virtual Front Office Representative to serve as the first point of contact for our patients. This role is responsible for managing patient communications, scheduling, insurance verification, and supporting daily front\-desk operations in a fully remote environment. Key Responsibilities Answer incoming calls, emails, and patient inquiries professionally Schedule, reschedule, and confirm patient appointments Verify patient insurance and eligibility Collect and update patient demographic and billing information Handle intake forms and medical documentation Coordinate with therapists and billing teams Maintain accurate records in EMR systems Follow HIPAA and company compliance guidelines Provide excellent customer service and problem resolution Required Qualifications Previous experience in a medical front desk, virtual receptionist, or customer service role Strong English communication skills (spoken and written) Experience working with U.S. patients is a strong plus Familiarity with EMR systems, scheduling tools, and insurance verification Excellent organization and multitasking skills Reliable internet connection and ability to work remotely Preferred Skills Experience in Physical Therapy or healthcare clinics Knowledge of U.S. insurance (Medicare, Medicaid, PPO, HMO) Professional phone and email etiquette Ability to work independently and manage time effectively What We Offer Fully remote position Supportive team environment Training on systems and procedures Long\-term growth opportunities Job Type: Full\-time Application Question(s): * What's your expected hourly rate in USD Language: * English (Preferred)