Job Summary: We are seeking an on-site Customer Service Advisor to handle inquiries, complaints, and provide support to users, while recording and updating information in systems. Key Responsibilities: 1. Handle inquiries and complaints from end users. 2. Manage customer calls and provide support. 3. Record and update actions in systems. Seeking a Customer Service Advisor – On-site in San Isidro **Main Responsibilities:** Handle inquiries and complaints from end users via email. Manage customer calls escalated by executives to provide support and resolve their inquiries. Record and update completed actions in the relevant systems. Provide customers with information regarding cases and progress of end-user management. Maintain up-to-date records of served customers. Prepare and submit service reports upon client request. We are a Financial Services company whose senior executives have over 20 years of experience in the industry, having founded and developed companies across Latin America. We specialize in Collections services at all stages, Sales/Telemarketing, Information Delivery, Product Delivery, Automotive and Mortgage BPO. We are undisputed leaders in the Automotive Financial Industry and the Telecommunications Industry. Requirements Minimum 1 year of experience in customer service, complaints handling, or back-office operations (Banking or Automotive). Knowledge of Collective Investment Funds (desirable). Proficiency in CRM and/or SAP systems (desirable). Availability to work Monday through Saturday, between 9:00 a.m. and 9:00 p.m., with rotating shifts (48 hours per week). Benefits **Salary:** S/ 1,250 \+ Fixed bonus of S/ 250 Full statutory payroll coverage from the first day of employment (all benefits as mandated by law). Corporate benefits. Career development path starting from the 6th month.
María García
Indeed · HR
María García
Indeed · HR
