Shipping Assistant

Description

Job Summary: Provide support in planning, coordinating, and tracking shipments, ensuring effective communication with customers and sales advisors. Key Responsibilities: 1. Coordinate and communicate deliveries with customers and sales advisors. 2. Track shipments, returns, replenishments, and collections. 3. Manage replenishment requests and control delivery charges. Dear community! We are currently seeking a **Shipping Assistant** for our warehouse. **Objective:** Provide support in planning, coordinating, and tracking shipments, ensuring appropriate communication with customers and sales advisors. **Responsibilities:** * Coordinate deliveries with customers according to scheduled routes, confirming dates, times, and dispatch conditions. * Promptly notify customers and sales advisors of delays, incidents, or rescheduling of shipments. * Inform customers and sales advisors about provincial shipment scheduling, providing necessary information for tracking. * Track shipments, returns, replenishments, and collections, verifying progress until resolution and closure. * Process replenishment requests in the system, ensuring all information is accurately recorded. * Control delivery charges per route, verifying completeness, signatures, and correct association with corresponding shipments. * Send the customer satisfaction survey after deliveries and follow up on responses. * Record and communicate incidents identified during the shipping process, following up until resolution. * Prepare and/or update shipment tracking reports, including deliveries, returns, replenishments, and pending charges. * Support the Shipping Coordinator in administrative and operational activities required to ensure timely deliveries. **Requirements:** * Technical diploma or degree in Administration, Logistics, Business, Computer Science, Business Management, or related fields. * Minimum 1 year of experience in shipping, logistics, distribution, customer service, or related administrative functions. **Working Conditions:** * Working hours: Monday–Thursday 8:00 AM–5:30 PM; Friday 8:00 AM–6:00 PM; Saturday 8:00 AM–1:00 PM. * Work location: Rímac (Alcázar) * Full-benefits payroll employment Salary: S/.1\.50 \- S/.2\.00 per month Work location: On-site employment