Provisioning Operator - Lima

Description

Job Summary: We are seeking a telecommunications professional to handle service requests, perform network validations, provide technical support, and register services on the platform. Key Highlights: 1. Technical support for installation and troubleshooting 2. Opportunity for professional development and career path 3. Company-certified training With over 14 years of experience in the telecommunications field, our presence spans **Chile, Peru, and Colombia**, backed by extensive expertise in **installations and engineering**. We have established ourselves as a leading company in this sector, delivering comprehensive solutions to our clients. **Your main responsibilities will include:** * Handling customer requests for provisioning and/or support according to requirements (OITs, Tickets, MOPs) * Performing network-level dismissals or validations using assigned PMs * Providing phone-based technical support for installation (OIT) and troubleshooting (Ticket) * Registering services on the Orion platform upon customer request * Performing other duties as assigned **What We Are Looking For:** * **Education:** Technician or professional degree in Telecommunications, Networking, Computer Science, or related fields * **Certifications/Courses:** CCNA and/or completion of any of its modules (highly desirable) * **Experience:** 1–2 years of experience with firewalls, policies, HA redundancy links, troubleshooting, MPLS, and core-level configurations, among others * Knowledge of MPLS-based services (highly desirable) * Familiarity with ticketing platforms * ONT/OLT/MPLS configuration experience * Knowledge of Firewall/Cisco/Huawei (highly desirable) * Networking knowledge (dynamic, static routing, and route redistribution) \- Desirable **What We Value:** * Commitment to work quality * Teamwork * Flexibility and adaptability * Results orientation * Innovation and creativity **What We Offer:** * Full payroll inclusion (bonus payments, vacation benefits, CTS, ESSALUD health insurance, and Life Insurance per law) * Company-certified training * Career path * Access to corporate discount agreements * Work modality: Hybrid