Technical Support Assistant

Description

Job Summary: We are seeking a Technical Support Assistant with experience in equipment maintenance, networking, and incident resolution for an exclusive multi-sport club. Key Highlights: 1. PC and laptop maintenance experience 2. Knowledge of network and operating system configuration 3. Incident management and user support TECHNICAL SUPPORT ASSISTANT An exclusive multi-sport club is looking for a top-tier professional to fill the position of Technical Support Assistant with the following profile: REQUIREMENTS: - Technical or Higher Education degree in Computing, Informatics, Systems, or related fields. - Minimum 2 years of experience in similar positions. - PC and laptop assembly and maintenance. - Intermediate Microsoft Office knowledge. - Networking knowledge: Router, switch, wireless (WIFI) network, VPN configuration; cable punching and testing. - Installation and configuration of operating systems and base software. - Basic knowledge of surveillance cameras (installation and configuration). - Inclusive position. MAIN RESPONSIBILITIES: Carry out the Preventive Maintenance Plan for the club's computing equipment and printers across all locations. Assist in purchasing new computing and networking equipment upon request from the Senior Systems Supervisor. Likewise, manage warranty claims with suppliers for the club's computing equipment for replacement or repair. Daily handling of user requests and incidents regarding connectivity, computer systems, peripherals, and network services, as well as installing and configuring base software on computing equipment. Manage user accounts in Active Directory (creation, blocking, unblocking, password reset, and permission assignment). Receive, log, and follow up on incidents and requests via the Helpdesk system, meeting established SLAs. Diagnose and resolve hardware and software issues (PCs, laptops, printers, mobile devices, access control systems, etc.). Conduct inspections in the Data Center to ensure equipment remains in good condition. Properly manage the club’s technology asset inventory. Perform structured cabling installations. Execute backups (data backups) for emails, computers, and servers. Report and follow up with Communication Service Providers (internet, email, and website) when operational issues arise. Identify and resolve network problems, such as intermittent connectivity, slow network speed, or packet loss, using diagnostic tools and troubleshooting techniques. Administer user network access, including access policy configuration, permission assignment, and resolution of authentication and authorization issues. Maintain accurate records of problems and implemented solutions. BENEFITS: - Formal payroll / Statutory benefits - Market-competitive salary - Ongoing training. -Requirements- Minimum education: Technician 2 years of experience Age: between 25 and 35 years Keywords: helper, assistant, auxiliary, aux, aide, support, technician, tech, technology, technologist, technical, ayudante, asistente, auxiliar, apoyo, soporte, tecnologo, tecnico, tecnologia