Support Agent - Documentation / Knowledge Profile

Description

Job Summary: We are seeking a solution-oriented and proactive Support Agent to address inquiries, document processes, and maintain a knowledge base for the team. Key Highlights: 1. Main role: Support Agent with a focus on proactive customer service. 2. Secondary role: Process documentation and knowledge base management. 3. A problem-solving, competent, and trainable profile is highly valued. As a Support Agent (primary focus), we require: * Responding to inquiries and questions. * Tracking queries. * Providing proactive support. * A solution-oriented, competent, and trainable personality. * Poker knowledge is not mandatory but is a plus. Your secondary focus would be: * Documenting business processes. * Creating and maintaining SOPs. * Documenting frequent answers, incidents, and special cases. * Building and maintaining a clear knowledge base. * Organizing information so that both the team and AI can operate more effectively. In other words, creating a database containing all necessary information and procedures that the support team will need to handle arising inquiries and questions.-Requirements- Minimum education: University degree 2 years of experience Languages: English Age: between 25 and 40 years Skills: Proactivity, Database, Procedures, Tracking, Customer Service, Quality Service, Inquiry Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, apoyo, support, soporte