Customer Service Leader

Description

Job Summary: We are seeking a proactive, organized, and solution-oriented Customer Service Leader to lead teams in the financial/fintech sector. Key Highlights: 1. Team leadership in customer service 2. Omnichannel support and incident management 3. Conflict resolution and attention to detail Do you have experience leading teams and are passionate about the financial/fintech sector? Our company is looking for a proactive, organized, and solution-focused professional to join our team as a **Customer Service Leader**. **Key Challenges:** * Omnichannel Support: Handling and tracking customer inquiries via system, Gmail, and phone calls (loans and payments). * Incident Management: Logging and resolving issues related to CBU/banking details, and preparing the department’s daily report. * Technical Support: Escalating app call failures and end-to-end case tracking. **What We Are Looking For:** * Experience: Minimum 1\-2 years leading customer service or contact center teams (financial sector, credit, or collections experience preferred). * Hard Skills: Proficiency in Google tools (Gmail), customer service CRM, intermediate Excel, and familiarity with banking terminology. * Soft Skills: Empathetic leadership, assertive communication, strong conflict resolution ability, and attention to detail. **Benefits:** * Salary: S/. 2,000 \+ Attendance bonus: S/. 200\. * Benefits: Payroll at 50% starting from the 2nd month (bonuses, CTS, vacation, profit sharing). * Fixed schedule: Monday to Saturday, 7:00 am to 4:00 pm (including 1-hour lunch break). If you meet the profile, please send your updated CV with the subject line "Customer Service Leader" to: reclutamiendo.novadigital gmail Salary: S/.2,000\.00 \- S/.2,200\.00 per month Application Question(s): * Do you have immediate availability? * Are you available to work onsite in Barranco? Workplace: Onsite employment