Job Summary: We are seeking a hospitality-experienced graduate professional to handle operational management, customer service, and administrative support, with a focus on reservations, check-in/out, and incident resolution. Key Highlights: 1. Opportunity for professional growth based on performance. 2. End-to-end reservation management and hotel guest service. 3. Administrative support and problem resolution in a dynamic environment. We are looking for a graduate professional with experience in the hospitality industry, oriented toward operational management, customer service, and administrative support within the establishment. **Requirements:** * Graduate in Tourism, Hospitality Management, Business Administration, Secretarial Studies, or related fields. * Intermediate-level proficiency in Microsoft Excel. * Minimum 1 year of experience in the hospitality industry (mandatory). **Responsibilities:** * Manage and confirm customer reservations. * Greet guests, extend a welcome, and verify reservations. * Perform check\-in and check\-out procedures. * Conduct cash register closing for the shift. * Register guests in the database (Excel). * Respond to customer messages via WhatsApp. * Provide information and assistance to guests. * Offer customized solutions according to guest needs. * Recommend services, facilities, and nearby locations. * Answer telephone calls and manage messages. * Resolve complaints and provide solutions. * Perform other duties assigned by the immediate supervisor. **Competencies:** * Communication skills. * Initiative. * Conflict resolution. * Organization and time management. * Responsibility, proactivity, and professional ethics. **Working Conditions:** * Employment contract. * Accommodation may be provided. * On-site work mode. * Full-time schedule. * Opportunity for growth based on performance. **Interested candidates should submit their CVs in PDF format via WhatsApp to number 923216234** Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
