Call Center

Description

Job Summary: We are seeking a Call Center agent for Chiclayo to provide information about travel services, manage tickets, and resolve inquiries—with a strong focus on customer service. Key Highlights: 1. Dynamic role focused on customer service and resolving customer inquiries 2. Opportunity for graduates with customer service experience 3. Development of persuasion and results-oriented skills A well-established transportation company is looking for a "**Call Center**" agent for our Chiclayo branch—**we look forward to receiving your application!** **Responsibilities:** * Provide information on various travel services, schedules, and destinations * Ticket postponements and general status updates regarding tickets and parcels * Resolve inquiries, issues, or complaints related to tickets and travel **Requirements:** * University or technical graduate in Communication, Administration, Computer Science, Accounting, or related fields * Minimum 1 year of experience in **Customer Service**, Sales and/or Cashier roles * Minimum **1 year** of experience as a **Call Center** agent * Basic to intermediate proficiency in Microsoft Office * Proactive and highly responsible * Verbal fluency, persuasion skills, willingness to learn, and results orientation * Problem-solving ability, customer orientation, and capacity to work under pressure * Committed, communicative, and achievement-oriented * Availability to work **rotating shifts** (**Morning Shift:** 6 AM \- 2 PM and **Afternoon Shift:** 2 PM \- 10 PM) * Must reside in Chiclayo (Reference: AV. JOSÉ LEONARDO ORTIZ \#010\) If you wish to apply, please attach your **Resume and Labor Certification (CUL)** through this platform and monitor your Indeed or WhatsApp messages. Employment Type: Full-time, Permanent Salary: S/.1,130\.00 per month Application Question(s): * Please enter your DNI number. * This position requires availability to work rotating shifts (Morning Shift: 6 AM \- 2 PM and Afternoon Shift: 2 PM \- 10 PM). Are you available to accommodate this schedule? Experience: * Customer service, sales and/or cashier: 1 year (Preferred) * Call Center: 1 year (Mandatory) Work Location: On-site employment