Teleoperator - Teleoperator

Description

Job Summary: Agro Visión Corp. seeks a Teleoperator to manage calls, send messages via CRM, follow communication protocols, and prepare call reports to support internal operations and improve service. Key Highlights: 1. Opportunity in a rapidly growing and high-impact company. 2. Join a solid organization with a pleasant work environment. 3. Promotes inclusion and gender equity. We are Agro Visión Corp., a rapidly growing and high-impact company focused on cultivating premium fruits and vegetables, including the finest varieties of Blueberry, Table Grape, Asparagus, and Avocado. We hold GLOBAL GAP, SMETA, GRASP, BASC, FSMA, BRC, WALMART, and COSTCO certifications, and conduct large-scale operations in northern Peru: Olmos, Morrope, and Chiclayo, supplying customers across Asia, North America, Europe, and the United Kingdom. We provide sustainable employment opportunities and are currently seeking top talent to fill this position: TELEOPERATOR: Manage call flow and/or text message dispatch via the CRM platform, using the database provided by the immediate supervisor and shared by user departments (e.g., absenteeism, zone leaders, satisfaction surveys, etc.). Follow communication protocols, applying the welcome speech, call development, and closing, maintaining a courteous, professional, and clear tone in every conversation with employees. Route inquiries and requests received via telephone calls to the immediate supervisor, ensuring proper registration and subsequent forwarding to the relevant departments. Prepare reports on conducted calls and record information in a database to ensure status remains up-to-date and accessible for tracking. Identify areas for improvement contributing to optimal service delivery and detect emerging needs, aiming to deliver short-term solutions to employees of Agrovision Perú S.A.C. Requirements: Technical or university graduate in Business Administration, Computer Science, Systems Support, Marketing, Public Relations, Psychology, Accounting, or related fields. 1 to 3 months of work experience. Knowledge and proficiency in negotiation skills and emotional management. Knowledge of results-oriented sales strategies and verbal fluency at all levels. Professional Competencies: Integrity Trustworthiness Teamwork Proactivity Commitment · We Offer: Market-competitive remuneration, a pleasant work environment within a solid organization, training programs, career development path, and statutory Life Insurance from Day 1 of employment. At Agrovision, we are committed to and respect diversity, promoting inclusion of persons with disabilities, people from diverse cultures, and gender equity—ensuring equal opportunities for women and men in accordance with Law No. 29973 and Law No. 28983. Agrovision does not request any payment or fee to participate in the selection process. -Requirements- Minimum Education: Technical Years of Experience Age: Between 20 and 30 years Willingness to Travel: Yes Willingness to Relocate: Yes Keywords: call, callcenter, teleoperador, telefonista, telephonist, telefonico