Job Summary: We are seeking a First-Level NSOC Operator to provide customer technical support and assistance, incident diagnosis, service monitoring, and network failure analysis. Key Highlights: 1. Customer and corporate technical support and assistance 2. Proactive service monitoring and detection of mass incidents 3. Analysis of case recurrence and service optimization Hello! We are currently looking for new talent! You are invited to join our family as a: **FIRST-LEVEL NSOC OPERATOR** **Requirements:** * University degree in Electronic Engineering, Systems Engineering, Telecommunications, or related fields. **(Bachelor’s degree required)** * Minimum 1 year of experience performing NOC/SOC operator duties. * Availability to work rotating shifts is mandatory, 24x7. **(ON-SITE)** **Responsibilities:** * Customer and corporate technical support and assistance * Technical incident diagnosis and resolution * Proactive service monitoring * Detection and diagnosis of mass incidents * Case recurrence analysis – Service optimization * Ability to analyze network failures * Coordination of maintenance activities at customer sites – On-site technician support **Knowledge & Skills:** · Networking knowledge – CCNA certification **(PREFERRED)** · Security equipment knowledge – Firewall certification **(PREFERRED)** · Cybersecurity and ethical hacking knowledge **(PREFERRED)** · Monitoring tools: SNMP / NETFLOW **We value diversity and inclusion. All qualified candidates will be considered for employment without regard to disability or any other characteristic protected by law.** Employment type: Full-time Salary: S/.1,500.00 per month Application question(s): * Please indicate your highest academic degree: * Do you have experience in this position? Briefly describe * Do you have knowledge of cybersecurity or ethical hacking? * Please indicate your English proficiency level: Work location: On-site employment