Description
Job Summary:
We are seeking a Floor Manager to supervise night operations at a casino, ensuring compliance with policies, delivering excellent customer service, and managing personnel and resources.
Key Responsibilities:
1. Comprehensive management of the casino floor during the night shift
2. Supervision of staff and customer service
3. Coordination of resources and process improvements
**We are currently seeking a Night Shift Floor Manager for a casino in Trujillo.**
RESPONSIBILITIES:
\- Implement and enforce company strategies, promotions, customer service standards, rules, and policies among staff.
\- Ensure efficient utilization of all assigned resources, delivered on time and aligned with company objectives.
\- Coordinate, supervise, and monitor customer service on the casino floor.
\- Propose improvements to processes and procedures related to customer management.
\- Continuously follow up with customers to identify their needs.
\- Utilize the video surveillance area as support to better fulfill assigned responsibilities.
\- Conduct performance evaluations of direct reports and provide feedback highlighting improvement opportunities.
\- Coordinate with HR for hiring new staff.
\- Coordinate with the Technical Department regarding maintenance, repair, and operation of gaming machines, ensuring their operational readiness.
REQUIREMENTS:
\- University degree in Business Administration, Hospitality and Tourism, Marketing, or related fields.
\- Knowledge of casino gaming machines or slot machines.
\- Experience in budget preparation and forecasting.
\- Familiarity with procedures handled by MINCETUR (Ministry of Foreign Trade and Tourism).
\- Availability to work night and early-morning shifts.
BENEFITS:
\- Market-competitive salary: S/. 2\. 000 to S/. 2 200 depending on experience
\- Formal employment registration with all statutory benefits.
Employment Type: Full-time
Salary: S/.2,000\.00 \- S/.2,200\.00 per month
Work Location: On-site employment