Operations Assistant

Description

Job Summary: We are seeking an Operations Assistant to provide administrative and operational support in unit monitoring, incident control, and area information tracking. Key Highlights: 1. Administrative and analytical support for operational continuity and efficiency. 2. Administration and updating of area systems and databases. 3. Review of customer interactions to optimize customer experience. OPERATIONS ASSISTANT We are currently seeking an Operations Assistant to provide administrative and operational support in unit monitoring, incident control, and area information tracking. Main Responsibilities: Provide administrative and analytical support, ensuring control, registration, and tracking of monitoring, incident, and operational event information to contribute to operational continuity, security, and efficiency. Administer and update parameters of support systems and area databases, ensuring the availability and reliability of operational information. Review and evaluate customer interactions conducted via ARI and mass messaging, identifying improvement opportunities, deviations, and corrective actions aimed at optimizing customer experience. Register and report operational incidents related to the GPS system and monitoring tools, ensuring tracking of their functionality and availability. Update and monitor weekly and monthly indicators, ensuring reliable information for analysis and decision-making. Comply with and enforce standards established in the RI, RISSO, internal policies, protocols, and any guidelines currently in place or to be implemented within the company. Perform other duties inherent to the position as assigned by the immediate supervisor. Requirements: Technical diploma or graduate in Industrial Administration, Computer Science Technician, Systems, or related fields. Minimum 2 years of experience in similar positions or in transportation companies. Knowledge of GPS, monitoring, routes, and logistics. Proficiency in Microsoft Office and Power BI (desirable). · Competencies: Teamwork. Effective communication. Analytical ability. Results orientation. Ability to work under pressure. Benefits: Formal employment registration. Positive work environment. Opportunity for professional growth. 50% discount on national passenger tickets (for employee, spouse, and children under 18 years old). · Apply now and join our team.-Requirements- Minimum education: Technical years of experience Keywords: helper, assistant, auxiliary, aux, ayudante, asistente, auxiliar, aide, operations, operaciones