Receptionist - Rotating Shifts

Description

Position Summary: The receptionist is the hotel's first point of contact, responsible for providing direct guest assistance, managing check-in, stay, and check-out with friendly, efficient, and professional service. Key Highlights: 1. Direct guest assistance, managing check-in, stay, and check-out. 2. Friendly, efficient, and professional service to ensure a satisfying experience. 3. Coordination with other departments and resolution of customer inquiries/complaints. **1. Position Description** The receptionist is responsible for providing direct guest assistance, managing check-in, stay, and check-out. As the hotel's first point of contact, the receptionist must offer friendly, efficient, and professional service, ensuring a satisfying experience for guests. **2. Main Responsibilities** * Greet and welcome guests. * Perform check-in and check-out procedures. * Answer telephone calls and in-person inquiries. * Manage reservations and cancellations. * Provide information about hotel services and nearby tourist attractions. * Resolve guest questions, complaints, or issues. * Coordinate with other hotel departments (housekeeping, maintenance, etc.). * Handle basic cash handling and payment records, if required. **3. Requirements** * Completed secondary education (technical studies in hospitality or tourism preferred). * Prior customer service experience (preferred). * Strong communication skills and a courteous demeanor. * Basic computer literacy. * Availability to work rotating shifts. * Ability to work under pressure and resolve problems. * Responsible, punctual, and organized attitude. Employment Type: Full-time Salary: S/.1,150.00 - S/.1,200.00 per month Work Location: On-site employment