Systems Technician - for IT Technical Support, Hybrid Work

Description

Job Summary: We are seeking a Systems Technician with experience in technical support, diagnosis and repair of computers, networks, and servers, as well as leadership ability and empathy toward customers. Key Highlights: 1. Comprehensive technical support role with emphasis on diagnosis and repair. 2. Leadership in the technical support team and empathetic customer interaction. 3. Advanced knowledge of networks, servers, and security cameras. We require 01 SYSTEMS TECHNICIAN for our Technical Support department: General Requirements: - Technical or university degree in Systems Engineering, Computer Science, or Informatics - Ability to empathize and interact professionally with customers - Ability to lead the technical support team - Availability to work 80% REMOTELY and 20% ON-SITE from Monday to Friday, 7:00 AM to 7:00 PM; Saturday and Sunday ONLY for emergency support that the remote support staff cannot resolve—even on-site - Availability to provide support 15x7x365, Monday through Sunday, 7:00 AM to 12:00 AM - Advanced knowledge of computer and POS terminal diagnosis and repair - Advanced knowledge of computer and POS terminal maintenance - Advanced knowledge of structured cabling (Cat 5 and Cat 6) - Advanced knowledge of network configuration and TCP/IP protocol - Installation and configuration of Windows 10 OS - Installation and configuration of Windows Server OS - Installation and configuration of applications and utilities - Installation and configuration of peripherals (printers and POS terminals) - Installation and configuration of VPN (Virtual and physical) - Installation and configuration of servers (On-Premise and Cloud) - Installation and configuration of security cameras (MANDATORY) - Willingness to travel to provinces for projects or services (expenses covered by the company) - Willingness to work night shifts Offered: - Fixed salary of S/ 1,200 + productivity bonuses (the company covers transportation costs for each on-site support session; additionally, 20 soles will be provided per customer; for emergencies, the company covers taxi expenses) - 3-month probationary contract (RxH), followed by a 6-month renewal, then transition to microenterprise payroll . -Requirements- Minimum education: Technical 4 years of experience Age: between 25 and 30 years Willingness to travel: Yes Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, system, support, support, support