MAITRE

Description

Summary: As a Maitre, you will manage and organize the activities and services of a hotel F&B outlet, ensuring outstanding guest service and financial profitability. Highlights: 1. Manage day-to-day F&B operations and ensure brand standards are met 2. Supervise and train F&B team members, providing feedback and recognition 3. Maintain direct guest contact to ensure expectations are met and resolve issues **Minor Hotels** is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia\-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe \& Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper\-upscale and luxury brands. **What will be your mission?** ------------------------------ As **Maitre**, you will be responsible for managing and organizing the activities and services of a hotel F\&B outlet (restaurant, lounge, room service, etc.) in the hotel's continuing effort of delivering outstanding guest service and financial profitability. **What will you do?** --------------------- * Manage day\-to\-day operations, ensuring processes and procedures related to product set ups, quality and service and meeting brand standards. * Organize, coordinate and assign the activities, tasks and shifts of the restaurant staff. * Supervise service of all F\&B team members for all areas under his/her responsibilities. * Ensure that team members know and offer the different products and services available at the hotel’s restaurant. * Make sure that all information communicated by hotel in\-house commercial department is received and properly executed by the F\&B team. * Together with the relevant responsible, work in the menu planning according to the company's quality criteria. * Supervise the assembly of the hotel rooms in the organization of events, organizing the layout of the rooms based on the information transmitted by the commercial department. * Maintain a direct and frequent contact with guests to ensure that their expectations are meet. * Demonstrate an excellent knowledge of frequent guests paying attention to their preferences. * Handle and monitor comments, suggestions and complaints from guests, creating and executing action plans. * Develop and implement procedures for managing quality of F\&B areas. * Identify opportunities to increase the F\&B Department income by Upselling. * Control the expenses within all areas under his/her responsibilities and participate in the preparation of the annual departmental budget. * Recruit, interview and train team members. * Provide supervision, feedback and recognition to the team members on their performance and development. * Ensure compliance with health, safety, sanitation and alcohol awareness standard. **What are we looking for?** ---------------------------- * At least 2\-3 years’ of F\&B supervisory experience developing similar functions in other hotel chains or related industries. * Vocational training on hospitality/F\&B. * Fluency in local language is a must and knowledge of English is highly valuable. * Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and POS system. * Results driven and focus on detail. * Outstanding organizational and leadership skills. * High level of commercial awareness and sales capabilities. * Interpersonal and communication skills. * Ability to recognize and resolve problems efficiently. **Why choose us?** ------------------ At **Minor Hotels Europe \& Americas** we are committed to shaping exciting careers worldwide and cross\-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: * Worldwide experience – diversity of 150 different nationalities. * Career development opportunities full of national and international challenges. * Wide range of training programmes to enhance your skills. * Wellbeing initiatives, including flexible working conditions. * Team member recognition programmes, including Memorable Dates. * Ability to make a difference through our sustainability programme and volunteering initiatives. * Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. ***Are you looking for a new challenge? Apply now!*** *Minor Hotels Europe \& Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.*