**REQUIREMENTS** * Be 18 years old with completed secondary education. * Minimum of 6 months of experience in customer service in a Call Center. * Experience as an advisor in written channels (WhatsApp), customer service via chat, handling complaints, BackOffice or similar roles. * Availability to work on-site in Surco. * Proficiency in computer and information technology. * Excellent communication and writing skills. * Proactivity, positive attitude, and initiative. **RESPONSIBILITIES** * Manage customer inquiries and issues via WhatsApp, providing efficient and timely solutions. * Respond to customer messages, comments, and emails. * Use digital tools to address incidents. * Proactively alert and act upon various issues reported by customers. * Take initiatives to improve customer experience and the operational model. * Handle inbound phone calls to resolve service-related inquiries. * Provide support, manage complaints, and contribute to customer retention. **BENEFITS** * Total salary: S/ 1,409.00 * S/ 1,130.00 (Base salary) * S/ 200.00 (Bonus) * S/ 79.00 (Commission) * Biweekly and end-of-month payments. * Enrollment in REMYPE payroll from day one, with all statutory benefits. * Paid on-site training process. * Working hours: * Monday to Saturday from 9:00 a.m. to 6:00 p.m. * Lunch break: 1:00 p.m. to 2:00 p.m. * Fixed day off: Sundays. Job type: Full-time, Permanent Salary: From S/.1,130.00 per month Work location: On-site employment