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Client Success Manager
S/5,000-6,000/year
Indeed
Full-time
Onsite
No experience limit
No degree limit
Lambayeque 284, Lima 15093, Peru
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Description

**Who we are?** **Kashio** is a company that develops financial technology to help businesses adopt digital payments and automate their financial operations for accounts receivable and accounts payable. We provide services to over 400 companies in sectors such as education, finance, property management, and utilities, with the goal of expanding into five markets within the next two years. We stand out by offering innovative, secure, and intuitive solutions, driven by a passionate team that promotes financial inclusion and operational efficiency. **Who we are looking for?** We are seeking a **Client Success Executive (CSE)** with sales experience in companies within the digital payment, Fintech, or Technology industries. The CSE will be responsible for effectively managing the assigned client portfolio, including building relationships and maintaining close contact with key client executives, understanding their challenges and needs, as well as carrying out cross-selling and upselling activities to meet billing targets. **What will you do?** * Identify business opportunities aligned with Kashio's consultative sales methodology. * Prepare quotations for the sale of new products, services, and/or functionalities aimed at increasing billing revenue. * Actively manage client company incidents and requests through established channels. * Perform daily monitoring of transactional activity for assigned companies. * Analyze customer behavior and identify improvement or growth opportunities. * Participate in internal coordination meetings to resolve complex or recurring cases. * Identify usage patterns to optimize service and propose improvements to relevant departments. * Periodically report account status to the Client Success Manager or upon request. * Monitor key performance indicators related to their client portfolio. * Support the preparation of reports and matrices for strategic decision-making within the sales department. * Attend and proactively participate in weekly company meetings and team meetings, staying informed about organizational progress, goals, and changes. * Actively participate in all virtual and in-person training sessions provided by the company, enhancing skills and competencies required for job performance. * Comply with and promote adherence to guidelines and regulations regarding Occupational Health and Safety (OHS), Information Security (IS), Personal Data Protection (PDP), Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF), Prevention and Sanction of Sexual Harassment (PSSH), and any other applicable organizational regulations. **Essential requirements:** * **Education:** Degree holder or graduate in Business Administration, International Business, Commercial Engineering, Business Engineering, or related fields. * **Work Experience:** Minimum of 3 years as a Sales Executive or Key Account Manager. Direct experience in consultative sales with corporate clients (B2B). * **Skills:** Proficiency in CRM (ZOHO, SALESFORCE), LinkedIn, Sales Navigator, MS Office 365, and consultative sales methodologies. **You will stand out if you also have the following:** * Ability to identify business needs and problems and relate their solutions to Kashio’s value proposition. * Active listening skills. * Clear and effective verbal and written communication. * Consultative thinking, solution-oriented mindset, service-driven attitude, and sense of urgency. * Teamwork, sales leadership, and autonomy. * Proactiveness and growth mindset. * **Languages:** Intermediate English (desirable). **Working Conditions:** * **Modality:** Remote (on-site when technical visits are required). * **Salary:** 5000 to 6000 soles. * **Working Hours:** Mon-Fri (09:00 AM to 06:00 PM). **We offer:** * Market-competitive compensation. * Opportunity to join a company experiencing continuous growth and international expansion. * A space to develop and enhance your skills, express creativity, and learn from other professionals on our team. * Career progression. Job type: Full-time Salary: S/.5,000.00 - S/.6,000.00 per month Application question(s): * How many years of experience do you have as a Sales Executive or Key Account Manager in the B2B sector? Briefly describe a project or key client you have worked with. * What experience do you have using CRMs such as ZOHO or Salesforce? How have you used these tools to manage your client portfolio? * Provide an example of a time when you identified a cross-selling or upselling opportunity in your previous job. What steps did you take, and what was the result? * How do you ensure maintaining a good relationship with your clients' key executives? Describe a strategy or practice you use to strengthen these relationships. * What methods do you use to analyze your customers' behavior and detect opportunities for improvement or growth? Provide an example of how you've applied this analysis in the past. * The working hours are Monday to Friday from 9 AM to 6 PM, with a salary range of 5000 to 6000 soles under a repyme payroll. Do you agree? * How many years of experience do you have in the Fintech/PaaS/SaaS sector and which companies? Work location: On-site job

Source:  indeed View original post
María García
Indeed · HR

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