We are currently looking for a **Post-Sales and Support Manager** to join our team: **Requirements:** • Bachelor's degree or graduate in Systems Engineering, Computer Engineering, or related fields. • **Minimum of 4 years of experience leading post-sales and support areas, preferably in technology service companies** (hardware 90% and software 10%) • ITIL certifications, customer service certifications, ISO 9001 **(Desirable)** • Strong knowledge in HelpDesk implementation, incident management, technical support, ticketing, and SLAs • Basic technical knowledge for understanding IT infrastructure solutions (Computing, Networking, Datacenter, Servers, and Cybersecurity) • Intermediate level of English. **Main Responsibilities:** \- Lead the technical support and post-sales service team. \- Coordinate with internal Level 1, 2, and 3 support teams. \- Administer and supervise Helpdesk platforms. \- Negotiate service level agreements (SLAs) with key clients. \- Ensure SLA compliance and efficient ticket resolution. \- Manage and escalate critical issues with suppliers or technology partners. \- Coordinate periodic service review meetings with clients. \- Coordinate and supervise execution of technology projects focusing on timelines, quality, and budget. \- Develop work plans, schedules, and progress reports for each project. \- Manage technical resources and coordinate with other departments to ensure successful deliveries. \- Identify project risks and establish corrective actions. \- Serve as the primary technical contact point for key clients, ensuring strong client relationships. \- Coordinate maintenance, improvements, and follow-up of implemented services. \- Collaborate with the sales department on proposals and service expansions. **What we offer:** * Mype payroll * Market-competitive salary (based on evaluation) * Training opportunities and career development path * Pleasant working environment * On-site work in San Isidro * WORK HOURS: Monday to Friday from 9:00am – 6:00pm and Saturdays from 9:00am to 1:00pm Job type: Full-time Salary: S/.5,000.00 \- S/.6,000.00 per month Application questions: * Please indicate your salary expectations for this position * Do you agree with the working conditions? * Please state your years of experience in the role of Post-Sales and Support Manager Work location: On-site job