**Do you want to develop your professional career?** BBVA is a global company with over 160 years of history operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including finance experts, legal specialists, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Type of Contract:** Regular (Undefined) **What are we looking for?** Receive metal cash box, recount cash supplied from vault before starting operations, and perform daily cash balancing and reconciliation at the end of the day. Support in filing office documentation and sending it to the central archive. Receive cash and serve customers according to current bank procedures and regulations for product operations: cash deposits/withdrawals, account credits/debits for liability products, check payments, bill payments, loan repayments via deposit or account debit, foreign exchange buying/selling, transfers, remittances, opening accounts for individuals, selling Card Protection Insurance, Multiple Insurance, and Customer Insurance Withdrawals, among others. Properly identify customers during transaction payments. Retain counterfeit bills detected during transactions. Report any surplus (due to exceeding operational limits) or shortage to the Assistant Branch Manager. Offer and/or sell financial products such as credit cards, loans, installment plans, loan assumption, or other products defined in your incentive plan. Maintain an updated database with high-quality information on the customers you serve. Plan, using available tools, and manage your commercial activities in coordination with the Branch Manager to achieve targets for products, services, and migration. Take advantage of every opportunity during counter or lobby service to promote products and services, as well as to update and maintain customer data permanently and prioritizing each interaction. Consistently perform cross-selling when interacting with customers, not limiting yourself to a specific product or transaction, continuing with the process of selling complementary products whenever possible. Gain maximum knowledge of the customer and their needs by leveraging available tools. Provide comprehensive customer service, maintaining a continuous focus on service quality, and educate and assist customers in using Digital and Alternative Channels. Manage solutions for incidents or complaints responsibly, focusing on service quality and response speed. Detect dissatisfied customers or those intending to terminate their relationship with the bank, aiming to offer alternatives that ensure their retention, always considering value-added contributions. Properly follow up on PPG, related to assigned objectives and activities, making necessary corrections and adjustments if required, in coordination with the Branch Manager. Attend meetings when called and actively participate, informing office members about issues identified during your work, and relevant aspects regarding the characteristics and needs of your customer segment. Evaluate and analyze credit operations and escalate them to the appropriate levels for approval. Open all types of accounts requested by customers. Inform, pre-qualify, and issue Credit and Debit Cards (within your delegation). Likewise, assign, cancel, or block coordinated cards and debit cards. Send documentation of defaulted loans to Collections and/or Legal departments (in coordination with the Branch Manager). Perform enrollment, maintenance, and cancellation of direct debits. Ensure proper control to guarantee processes involving "batch" transactions are completed without interruption; for example: card cancellations before settlement dates, etc. Update and properly file customer documentation. Perform other duties assigned by your supervisor in response to business needs. Sell Card Protection Insurance, Multiple Insurance, and Customer Insurance Withdrawals. Carry out commercial actions and campaigns targeting non-personalized customer segments and optional office customers not assigned to any portfolio. Receive, count, verify, input, and report remittances together with the Assistant Branch Manager (dual control). Reverse transactions for other Universal Advisors (tellers). Perform transactions with higher amount limits than other Universal Advisors. Participate in and perform the branch's accounting reconciliation with the Assistant Branch Manager. Support the Assistant Branch Manager in operational tasks related to maintaining customer products and services. Dual control during branch opening and vault reconciliation. Replace the Assistant Branch Manager during absences. Support the Assistant Branch Manager in journal entry accounting if required. Inform, issue, cancel, and reissue Debit Cards (within your delegation), with the customer present and providing consent. Consult and record customer information related to anti-money laundering activities. Support the Assistant Branch Manager in managing ATM replenishment. Perform collateral and valuables reconciliation (Dual Control SGOF). **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make better financial decisions. That spirit remains today and drives us forward, prioritizing innovation and digital transformation, and making opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunities**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and others. We foster a collaborative and inclusive work environment that allows everyone to bring out their best. **Our Values** -------------------- **Our values define our identity** and are the driving force enabling us to fulfill our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located in a country different from your current location, you may need to obtain a visa and/or work and/or residence permit, as well as meet any other requirements imposed by local labor, immigration, or professional regulations applicable to the role in that country. If you are the final candidate, BBVA may assist you in processing the corresponding permit/visa. However, if for any reason (i.) the relevant visa and/or work and/or residence permit is not granted, or (ii.) any other requirements under applicable local labor, immigration, or professional regulations for the role are not met, unfortunately you will be excluded from the position. Additionally, if you already hold a visa and/or work and/or residence permit for the respective country, please indicate this when applying for the position.