**Do you want to develop your professional career?** BBVA is a global company with over 160 years of history operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including financial experts, legal specialists, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Type of Contract:** Regular (Undefined) **What are we looking for?** * Provide customer service and perform operational tasks related to digitization and migration. * Identify migratable transactions (transfers, card payments, deposits, withdrawals, etc.). * Carry out comprehensive management and monitoring of their portfolio and their team's portfolios (analysis, recovery activity management, etc.), both in volume and profitability, as it is their responsibility. * Serve customers regarding resolution of inquiries and complaints within their functional scope. * Assist customers with transactions such as credits/debits, subscriptions/redemptions, bill payments, cancellations, balance inquiries, account movements, foreign exchange transactions, transfers via client letters. **Responsible Banking** --------------------- Our responsible banking model **aims to achieve a more inclusive and sustainable society.** Because the future of finance is financing the future. We started with the spirit of helping others make the best financial decisions. That spirit remains today and encourages us to keep advancing, prioritizing innovation and digital transformation, and making opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunities**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and others. We foster a collaborative and inclusive work environment that allows everyone to show their best selves. **Our Values** -------------------- **Our values define our identity** and are the driving force that enables us to fulfill our purpose and guide all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as meet any other requirements imposed by labor and immigration regulations or applicable local professional rules in the respective country. In the event that you are the final candidate, BBVA may assist you in processing the corresponding permit/visa, understanding that if for any reason (i.) the corresponding visa and/or work permit and/or residence permit is not issued, (ii.) or if any other requirements imposed by labor and/or immigration regulations and/or applicable local professional rules for the performance of the role in the country are not met, unfortunately you will be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the respective country, please indicate this when applying for the position.