**Do you want to develop your professional career?** BBVA is a global company with over 160 years of history operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including financial experts, legal specialists, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Regular (Undefined) **What are we looking for?** Responsibilities: Carry out the sale of digital products to customers visiting the branch. Serve as the primary point of contact for customers to resolve inquiries about migration and digitalization. Identify monetary transactions that can be migrated (deposits, withdrawals, loan/credit card payments, among others) and non-monetary transactions (PIN changes, balance inquiries, campaigns, etc). Educate and advise customers on the use of Digital Channels, ATMs, and Agents. Identify customer issues with Digital Channels and perform basic troubleshooting protocols, or escalate them through the appropriate channels. Serve customers and non-customers by resolving inquiries within their functional scope. Be empathetic and provide continuous high-quality service, incorporating various operational and customer service protocols. Ensure the digital podium is functioning correctly in their branches; otherwise, report it for proper intervention and resolution. Encourage customers visiting the branch to use digital appointment scheduling. Act as ambassadors of the BBVA app among other colleagues in the assigned branch. Deliver, activate, link, duplicate, block, and unblock credit and debit cards. Validate customer information prior to delivering requested products. Advise and assist customers with inquiries regarding their accounts and loans (transactions, balances, statements, payment schedules, closures) and/or checkbook requests. Inquire and process quick account-charged operations that do not involve cash handling. Comply with BBVA's operational and regulatory controls. Adhere to operational protocols, respecting codes of conduct for any operational task within their delegated responsibilities. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We started with the spirit of helping others make better financial decisions. That spirit remains today and drives us forward, prioritizing innovation and digital transformation, and making opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunities**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and others. We foster a collaborative and inclusive work environment that allows everyone to bring out their best. **Our Values** -------------------- **Our values define our identity** and are the driving force enabling us to fulfill our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work and/or residence permit, as well as meet any other requirements imposed by local labor and immigration regulations or applicable professional rules in the respective country. If you are the final candidate, BBVA may assist you in processing the corresponding permit/visa. However, if for any reason (i.) the relevant visa and/or work and/or residence permit is not issued, or (ii.) any other requirements under applicable local labor and/or immigration and/or professional regulations for the role are not met, unfortunately you will be excluded from the position. Additionally, if you already hold a visa and/or work and/or residence permit for the respective country, please indicate this when applying for the position.