**Do you want to develop your professional career?** BBVA is a global company with over 160 years of history operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including financial experts, legal specialists, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Type of Contract:** Regular (Undefined) **What are we looking for?** **Responsibilities** * Provide customer service and perform operational tasks related to digitization and migration. * Identify migratable operations (transfers, card payments, deposits, withdrawals, etc.). * Carry out comprehensive management and monitoring of the evolution of their portfolio and that of their team (analysis, recovery activity management, etc.), both in volume and profitability, as it is their responsibility. * Serve customers regarding queries and complaints within their functional scope. * Assist customers with operations such as credits/debits, subscriptions/redemptions, bill payments, cancellations, balance inquiries, transactions, foreign exchange buying/selling, transfers via client letters. * Identify monetary migratable operations (deposits, withdrawals, loan/credit card payments, among others) and non-monetary operations (PIN change, balance inquiry, campaigns, etc). * Educate and advise customers on the use of Digital Channels, ATMs, and Agents. * Identify customer issues in Digital Channels and perform basic troubleshooting protocols, or escalate them through the appropriate channels. * Serve customers and non-customers by resolving queries within their functional scope. * Be empathetic and provide continuous high-quality service, incorporating various operational and customer service protocols. * Verify that the digital podium is functioning properly in their offices; otherwise, report it for proper intervention and resolution. * Encourage customers visiting the branch to use digital appointments. * Act as ambassadors of the BBVA app among other colleagues in the assigned office. * Achieve sales of digital products to customers visiting the branch. * .Comply with BBVA's operational and regulatory controls. * Perform other duties assigned by the leader and drive continuous improvement of the role. **Responsible Banking** --------------------- Our responsible banking model **aims to achieve a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward, prioritizing innovation and digital transformation, making opportunities of this new era accessible to all. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we actively support **diversity, inclusion, and equal opportunities**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and others. We foster a collaborative and inclusive work environment that allows everyone to show their best selves. **Our Values** -------------------- **Our values define our identity** and are the driving force enabling us to fulfill our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as meet any other requirements imposed by local labor and immigration regulations or applicable professional standards in the respective country. In the event that you are the final candidate, BBVA may assist you in processing the corresponding permit/visa, understanding that if for any reason (i.) the corresponding visa and/or work permit and/or residence permit is not issued, (ii.) or if any other requirements set by local labor and/or immigration regulations and/or applicable professional standards for the performance of the role in the country are not met, unfortunately you will be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the respective country, please indicate this when applying for the position.