**TCONTAKTO**, a company certified by GREAT PLACE TO WORK 2021 for its excellent work environment. We are a Peruvian company providing specialized OUTSOURCING, COMMERCIAL INTELLIGENCE, and CONTACT CENTER services in multichannel product sales and marketing. Currently, we are looking for a: **QUALITY MONITOR - BBVA**, with the following profile: **REQUIREMENTS:** * 6 months of experience as a quality monitor or auditor in call center sales areas. * Basic to intermediate level in MS Excel. * Knowledge of quality indicators. * Availability to work from Monday to Saturday, 9am - 6pm (On-site – Miraflores). **RESPONSIBILITIES:** * Audit calls made by teleoperators and evaluate them according to the parameters established in evaluation templates. * Analyze service quality results. * Generate reports to implement training actions for advisors: Coaching / feedback. * Monitor the performance of advisors who have critical errors. * Develop action plans based on quality and operational results. * Stay updated on campaigns, promotions, and product and service information. **BENEFITS:** * Full payroll from the first day of work. * Family allowance. * Market-competitive remuneration. * Corporate benefits. * Career advancement opportunities. Job type: Full-time Salary: S/.1,130.00 - S/.1,430.00 per month Application questions: * Do you have availability to work during the mentioned schedule and at the specified location? * How much experience do you have as a quality monitor or analyst? (specify campaigns) * Do you have experience as a quality monitor in call center sales area? (specify duration) * What is your skill level in Excel? * Do you have knowledge of quality regulations? * Please state your salary expectations / Provide your updated contact number Workplace: On-site position