**Do you want to develop your professional career?** BBVA is a global company with more than 160 years of history operating in over 25 countries, serving more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles such as finance experts, legal specialists, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Type of Contract:** Determined / Eventual Period Contract (Fixed Term) **What are we looking for?** **Responsibilities:** * **Receive metal cash box, recount cash supplied from vault before starting operations, and perform daily cash balancing and reconciliation.** * **Assist in filing office documentation and sending it to the central archive.** * **Receive cash and serve customers following bank procedures for transactions such as deposits, withdrawals, check payments, service payments, transfers, account openings, foreign currency exchange, and insurance sales, among others.** * **Perform proper customer identification when processing transactions.** * **Retain counterfeit bills detected during transactions.** * **Report any surplus (due to exceeding operational limits) or shortage to the Office Assistant Manager.** * **Offer and sell financial products such as credit cards, loans, installment plans, and other products defined in their portfolio.** * **Maintain an updated customer database with high-quality information.** * **Plan and manage commercial activities in coordination with the Manager and Assistant Manager to meet product and service targets.** * **Take advantage of every opportunity at the counter or in the lobby to promote products and prioritize updating customer information.** * **Consistently perform cross-selling by offering complementary products beyond the immediate transaction.** * **Gain maximum knowledge of the customer and their needs, leveraging available tools.** * **Provide comprehensive customer service focused on quality, educating and assisting customers in using Digital and Alternative Channels.** * **Handle incidents or complaints responsibly, ensuring quality and prompt response.** * **Identify dissatisfied customers and offer alternatives to ensure retention, considering value-added contributions.** * **Continuously monitor customer risk to plan and execute recovery actions.** * **Follow up on PPG, adjusting objectives and activities as necessary in coordination with the Office Manager.** * **Attend and actively participate in meetings, reporting relevant topics and customer needs within the segment.** * **Evaluate and analyze credit operations and escalate them to the appropriate levels for approval.** * **Open all types of accounts requested by customers.** * **Inform, pre-qualify, and issue Credit and Debit Cards (within delegated authority). Likewise, assign, cancel, or block debit and credit cards.** * **Perform enrollment, maintenance, and cancellation of direct debits.** * **Ensure proper control of 'batch' transaction processes so they are not left incomplete, such as card cancellations before settlement.** * **Update and properly file customer documentation.** * **Sell Insurance products such as Card Protection Insurance, Multiple Insurance, and Safe Withdrawal Insurance to customers.** * **Carry out commercial actions and campaigns targeted at non-personalized segments and customers without assigned portfolios.** **Receive, count, verify, record, and report remittances together with the Assistant Manager (dual control).** * **Participate and perform the office's accounting reconciliation with the Assistant Manager.** * **Inform, issue, cancel, duplicate Debit Cards (within delegated authority), with the customer’s physical presence and consent.** * **Consult and register customer information related to anti-money laundering activities.** * **Support the Assistant Manager and/or AS1 in managing ATM replenishment.** * **Perform other duties assigned by your supervisor in response to business needs.** **Requirements:** * **Enrolled in technical studies (from third cycle onwards) or university studies (from fifth cycle onwards), graduate, bachelor's degree holder, or title obtained in Economics, Accounting, Business Administration, Engineering, or related fields.** * **Minimum of 1 year of experience in face-to-face sales.** * **Desirable experience handling cash in financial or banking institutions with direct customer interaction.** * **Service-oriented mindset, excellent customer service quality, strong negotiation skills, high commercial orientation, and ability to work in a team.** * **Availability to work Monday through Friday from 8:30 am to 7:00 pm and Saturdays from 8:30 am to 1:00 pm.** **Benefits:** **What do we offer?** * **Be part of a global bank with solid prestige.** * **100% EPS and Oncological Insurance coverage for you, your spouse, and children.** * **Formal employment contract with attractive benefits: performance bonuses, transportation allowance, meal vouchers.** * **Higher-than-market-average profit-sharing.** * **Continuous professional growth and development.** * **A free day on your birthday.** * **Ongoing training through the BBVA Campus.** * **Access to corporate discounts and agreements** **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We started with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward, prioritizing innovation and digital transformation, making opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunities**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and others. We foster a collaborative and inclusive work environment that allows each person to show their best self. **Our Values** -------------------- **Our values define our identity** and are the driving force that enables us to fulfill our purpose and guide all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work and/or residence permit, as well as meet any other requirements imposed by labor and immigration regulations or local professional standards applicable to the role in that country. In the event that you are the final candidate, BBVA may assist you in processing the corresponding permit/visa, understanding that if for any reason (i.) the corresponding visa and/or work and/or residence permit is not issued, (ii.) or if any other requirements set by labor and/or immigration regulations and/or local professional standards applicable to the role in the country are not met, unfortunately you will be excluded from the position. Likewise, if you already hold a visa and/or work and/or residence permit for the respective country, please indicate this when applying for the position.