• April 1, 2025 **About the position** ------------------ Mission Contribute to the overall success of the Agency Network Department at Caja Cencosud at the Peru level, ensuring that specific objectives, plans, and initiatives are carried out or fulfilled in support of business strategies and objectives. Guarantee that all activities conducted are performed in accordance with current internal standards, policies, and procedures. ### **What do we expect from you?** * University or technical graduate or currently pursuing studies in Business Administration, Economics, Industrial Engineering, or related fields * Knowledge in Intangible Operations * Proficiency in Office at user level * Minimum of 1 year of work experience in similar positions * Availability to work in the districts of La Molina, Miraflores, and/or San Juan de Miraflores ### **What challenges will you face?** * Assist the Branch Manager and/or senior advisor in case of absence and/or schedule changes. * Sell financial and non-financial products launched by the Commercial Management. * Execute internal procedures, guidelines, and customer service models. * Comply with company policies and procedures. * Ensure closure of the product placement cycle through formal approval by the acceptor. * Meet product placement targets and objectives. * Follow customer service protocols. * Report daily production effectiveness to the Branch Manager. * Handle inquiries and resolve requests and complaints, registering them in the appropriate application or folder. * Interact with back-office teams. * Update customer data. * Wear the uniform correctly with the proper badge for better identification. * Perform production reconciliation and record entries in control logs. * Complete daily sales force production progress dashboards. * Report incidents occurring at branches and within applications. * Conduct customer recovery management. * Ensure proper customer identification, clean the fingerprint, and confirm that the person being served is the account holder. If you are interested, you can send your CV to: gerson.luciano@cencosudscotiabank.pe with the subject line SERVICE ADVISOR – LIMA * Provide excellent customer service by delivering accurate responses. * Perform other duties assigned by the Branch Manager. * Understand Caja's risk culture and how risk appetite should be considered in daily activities and decisions. * Actively perform effective operations in their respective areas while ensuring the adequacy, compliance, and effectiveness of daily business controls to meet obligations aimed at reducing operational risk, regulatory compliance risk, money laundering and terrorist financing risk, and conduct risk, including responsibilities established under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, International Anti-Money Laundering and Terrorist Financing Manual, and Business Conduct Guidelines. * Promote a high-performance environment and implement a workforce strategy that attracts, retains, develops, and motivates the team; to achieve this, foster an inclusive work environment, communicate the vision, values, and business strategy, and manage a succession and development plan for the team. If you are interested, you can send your CV to: gerson.luciano@cencosudscotiabank.pe with the subject line SERVICE ADVISOR – LIMA