**Do you want to develop your professional career?** BBVA is a global company with more than 160 years of history operating in over 25 countries, serving more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including finance, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Type of Contract:** Determined / Eventual Period Contract (Fixed Term) **What are we looking for?** **Responsibilities:** * Receive metal cash box, recount cash supplied from vault before starting operations, and conduct end-of-day cash balancing and reconciliation. * Assist in filing office documentation and sending it to the central archive. * Receive cash and serve customers following bank procedures for transactions such as deposits, withdrawals, check payments, service payments, transfers, account openings, foreign exchange buying/selling, insurance sales, among others. * Properly identify customers during transaction payments. * Retain counterfeit bills detected during transactions. * Report any surplus (due to exceeding operational limits) or shortage to the Assistant Branch Manager. * Offer and sell financial products such as cards, loans, installment cash, and others defined in their product grid. * Keep customer databases updated with high-quality information. * Plan and manage commercial activities in coordination with the Manager and Assistant Manager to meet product and service targets. * Take advantage of every opportunity at the counter or lobby to sell products and prioritize updating customer data. * Continuously perform cross-selling by offering complementary products beyond the immediate transaction. * Gain maximum knowledge about customers and their needs using available tools. * Serve customers comprehensively with a focus on quality, educating and assisting them in using Digital and Alternative Channels. * Manage incidents or complaints responsibly, ensuring quality and speed in response. * Identify dissatisfied customers and offer alternatives to ensure retention, considering value-added contributions. * Continuously monitor customer risk to plan and execute recovery actions. * Follow up on PPG, adjusting goals and activities as needed in coordination with the Branch Manager. * Attend and actively participate in meetings, reporting relevant topics and customer needs within the segment. * Evaluate and analyze credit operations and escalate them to appropriate levels for approval. * Open all types of accounts required by customers. * Inform, pre-qualify, and issue Credit and Debit Cards (within delegated authority). Likewise, assign, cancel, or block debit and credit cards. * Perform enrollment, maintenance, and cancellation of direct debits. * Ensure proper control of 'batch' transaction processes so they are not left incomplete, such as card cancellation before settlement. * Update and properly file customer documentation. * Sell Card Protection Insurance, Multi Insurance, and Customer Secure Withdrawal Insurance. * Carry out commercial actions and campaigns targeted at non-personalized segments and customers without assigned portfolios. * Receive, count, verify, input, and report remittances together with the Assistant Branch Manager (dual control). * Participate in and perform the branch's accounting reconciliation with the Assistant Branch Manager. **Requirements:** * Enrolled in technical studies (from fifth semester onwards) or university studies (from ninth semester onwards), graduate, bachelor’s degree holder, or title recipient in Economics, Accounting, Administration, Engineering, or related fields. * Minimum of 1 year of experience in face-to-face sales. * Desirable experience handling cash in financial or banking institutions with direct customer interaction. * Service-oriented mindset, excellent customer service quality, strong negotiation skills, high commercial orientation, and ability to work in a team. * Availability to work Monday through Friday from 8:30 am to 7:00 pm and Saturdays from 8:30 am to 1:00 pm. **Benefits:** **What do we offer?** * Be part of a global bank with solid prestige. * 100% EPS and Oncological Insurance coverage for you, your spouse, and children. * Formal employment contract with attractive benefits: bonuses for meeting targets, transportation allowance, meal voucher. * Profit-sharing above market average. * Continuous professional growth and development. * A free day on your birthday. * Ongoing training through BBVA Campus. * Access to corporate discounts and agreements. **Responsible Banking** --------------------- Our responsible banking model **aims to achieve a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward, prioritizing innovation and digital transformation, making opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunities**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We foster a collaborative and inclusive work environment that allows everyone to show their best selves. **Our Values** -------------------- **Our values define our identity** and are the driving force that enables us to fulfill our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, as well as meet any other requirements imposed by labor and immigration regulations or applicable local professional standards in the respective country. In case you are the final candidate, BBVA may assist you in processing the corresponding permit/visa, understanding that if for any reason (i.) the corresponding visa and/or work permit and/or residence permit is not issued, (ii.) or if any other requirements imposed by labor and/or immigration regulations and/or applicable local professional standards for performing the role in the country are not met, unfortunately you will be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the respective country, please indicate this when applying for the position.