**Do you want to develop your professional career?** BBVA is a global company with over 160 years of history operating in more than 25 countries, serving over 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with diverse profiles including finance, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Type of Contract:** Regular (Undefined) **What are we looking for?** Receive metal cash box, recount cash supplied from vault before start of operations, and conduct end-of-day cash balancing and reconciliation. Support filing office documentation and sending it to the general archive. Receive cash and serve customers according to current bank procedures and regulations for product transactions: cash deposits/withdrawals, account credits/debits for liability products, check payments, bill payments, loan repayments via deposit or account debit, foreign exchange buying/selling, transfers, remittances, opening accounts for individuals, selling Credit Card Protection Insurance, Multi Insurance, and Customer Insurance Withdrawals, among others. Perform proper identification of customers during transaction payments. Retain counterfeit bills detected during transactions. Report excess (due to exceeding operational limits) or shortage to the Assistant Branch Manager. Offer and/or sell financial products such as credit cards, loans, installment cash, subrogation, or others defined in your incentive grid. Maintain updated customer database with high-quality information for the clients you serve. Plan, using available tools, and manage your commercial activities in coordination with the Branch Manager to achieve product/service/migration targets. Take advantage of all opportunities arising during counter or lobby service to market products and services, as well as to update and maintain customer data permanently and prioritizing each customer interaction. "Consistently perform cross-selling during customer interactions, not limiting yourself to a specific product or transaction, continuing with the sale process of complementary products whenever possible." Gain maximum understanding of the customer and their needs by leveraging available tools. Provide comprehensive customer service, maintaining a consistent focus on service quality, and educate and assist customers in using Digital and Alternative Channels. Manage resolution of incidents or complaints responsibly, focusing on service quality and response agility. "Identify dissatisfied customers or those intending to terminate their relationship with the bank, aiming to offer alternatives that ensure their retention, always considering value-added contributions." Properly follow up on PPG related to assigned objectives and activities, making necessary corrections and adjustments if required, in coordination with the Branch Manager. "Attend meetings when summoned and actively participate, informing office members about issues identified during your work, relevant aspects regarding characteristics and needs of your customer segment." Evaluate and analyze credit transactions and escalate them to the appropriate levels for approval. Open all types of accounts requested by customers. Inform, pre-qualify, and issue Credit and Debit Cards (within your delegation). Likewise, assign, cancel, or block coordinated cards and debit cards. Send documentation of defaulted loans to Collections and/or Legal departments (in coordination with the Branch Manager). Perform enrollment, maintenance, and cancellation of direct debits. "Carry out proper controls to ensure processes involving ""batch"" transactions are completed properly, avoiding incomplete processes; for example, card cancellations before settlement dates, etc." Update and properly file customer documentation. Perform other duties assigned by your supervisor in response to business needs. Sell Credit Card Protection Insurance, Multi Insurance, and Customer Insurance Withdrawals. Conduct commercial actions and campaigns targeting non-personalized segment customers and optional branch customers not assigned to any portfolio. Receive, count, verify, record, and report remittances together with the Assistant Branch Manager (dual control). Reverse transactions for other Universal Advisors (tellers). Perform transactions with higher amount limits than other Universal Advisors. Participate in and perform the branch's accounting reconciliation with the Assistant Branch Manager. Support the Assistant Branch Manager in operational tasks related to maintaining customer products and services. Dual control in branch opening and vault reconciliation. Replace the Assistant Branch Manager during their absence. Support the Assistant Branch Manager in journal entry accounting if required. Inform, issue, cancel, duplicate Debit Cards (within your delegation), with the customer's physical presence and consent. Consult and register customer information related to anti-money laundering activities. Support the Assistant Branch Manager in managing ATM replenishment. Perform collateral and valuables reconciliation (Dual Control SGOF) **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make better financial decisions. That spirit remains today and drives us forward, prioritizing innovation and digital transformation, and making opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunities**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, and others. We foster a collaborative and inclusive work environment that allows everyone to show their best selves. **Our Values** -------------------- **Our values define our identity** and are the driving force enabling us to fulfill our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residency permit, as well as meet any other requirements imposed by local labor and immigration regulations or applicable professional standards in that country. In case you are the final candidate, BBVA may assist you in processing the corresponding permit/visa, understanding that if for any reason (i.) the corresponding visa and/or work permit and/or residency permit is not issued, (ii.) or if any other requirements under applicable local labor and/or immigration and/or professional regulations for performing the role in the country are not met, unfortunately you will be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residency permit for the respective country, please indicate this when applying for the position.